I am seeking a position as a Customer Service Representative, where I can utilize my skills in a company for growth and advancement. I have over seven years experience in providing excellent Customer Service, and I possess excellent communication skills.
Budco The Dialogue Company 07/2009 – 10/2009 Customer Svc Agent
Highland Park, MI
Verification of dependents for healthcare audit. Responsibilities included data entry, assisting employees with documents necessary to complete verifications, processed documents, answered phones in a Call Center environment.
Comcast Cablevision of Michigan 07/2001 – 10/2003 Sr. Customer Acct Exec
Sterling Heights, MI
Data entry, troubleshooting, repair, billing assistance to subscribers. Also scheduling, installation, disconnection, sales of internet, cable and telephone service, in a Call Center environment.
Media One Cablevision of Michigan 09/1995 – 06/2001 Customer Service Rep II
Data entry, troubleshooting, repair, billing assistance to cable, internet, and telephone subscribers. Dispatch liaison to field technicians/installers, assistant to supervisors, and training of new hires in a Call Center environment.
First of America Bank 04/1995 – 08/1995 Loan Clerk
Royal Oak, MI First of America Bank
Data entry, approval and denial of loans for mortgages, credit cards and automobiles. Also typing, filing, answering telephones for loan officer.
Dr. Randy K. Kaplan, DPM 09/1991 – 02/1995 Medical Receptionist
Maintained a busy podiatrist office, AP/AR, medical billing, answered multi line phone, transcribed doctors orders with Dictaphone, data entry, heavy typing, filing, ordered supplies, assisted doctor with patients.
Dr. Darryl E. Williams, DO 03/1989 – 08/1990 Dental Receptionist
Answered telephones, checked patients in and out for busy orthodontist office. Maintained dental records, insurance billing, AP/AR, typing, filing. Assisted doctor with patients and data entry.
Hutzel Hospital of Detroit 02/1988 – 12/1988 Unit Secretary 2CtrSurgical
Transcribed doctors/nurses orders, diets for patients. Answered telephones, data
entry, admitted and discharged patients on a surgical unit.
Major: Business Administration
Wayne State University
Skills and Abilities:
I have excellent verbal/written skills, have extensive computer knowledge, am a fast learner and am able to multi task. I have experience in both the medical and clerical fields, am reliable, and a hard worker. I have an Honorable Discharge from the United States Army Reserve, and would an asset to your company.
References Available Upon Request