Tennille E. Goodall
7306 Harlem St. Baytown, TX 77521
281-426-2485 (hm) 281-543-0542 (cell)
I am a highly enthusiastic, motivated, self-starter seeking a position in a productive work environment. Excellent communication skills and a strong desire to build a career with unlimited growth opportunities with a great company. Direct experience with: training and development, procedure documentation, deadlines, conflict resolution, customer service, data entry and front/back office duties.
11/2005-12/2008 Customer Care Escalation Desk, Reliant Energy, Inc., Houston, TX
Providing customers with information on there electricity accounts. Processing payments, service orders and arrangements for customers. Advising customers of disconnections and reconnections and time frames. Processing refund checks move INS and move outs, deposits, and other basic account information for all customers. Also heavy data entry, basic office duties such as: filing, copying, scanning documents, faxing forms, calculating deposit and other payments for customers, setting up team meetings and team functions, using computer software on a daily basis, time management, processing daily reports and many other office/clerical duties.
11/2003-11/2004 Customer Service Representative, Verizon Wireless, Houston, TX
Assisting customers (outbound/inbound) with existing accounts and delinquent accounts. Processing equipment and accessory orders for accounts, denying or approving credits for major/personal accounts. Following up with new, as well as old customers to make sure they are satisfied with our company, and their service. Disconnection/reconnection, as well as payments/payment arrangements for all consumer accounts and major business accounts. Company team leader for releasing competitive information sent to all call centers (5) in the south area and all employees in timely matter. Achieving all call center goals monthly. Faxing customer information, heavy data entry, and daily reports, account maintenance for customers, monthly training, processing contract renewals for new/old accounts. Heavy data entry, basic office duties such as: filing, faxing, copying, returning customer phone calls about account issues, calculating payments and setting up payment arrangements for customer accounts. Using all computer software on a daily basis.
1/02-2/03 Customer Service Representative, Reliant Energy c/o HCCC Houston, TX
Maintain consumer, and major business accounts with service and problems. Processing all daily data entry reports for team members and supervisor (problem solving, faxing, generating daily reports, and obtaining project quotas) assessing customers with connection and disconnection of service with company, and any general problems that customers may have with service or with invoice. Processing payments, and setting up payment arrangements for all consumer and major accounts.
07/01-12/01 Data Entry/Dispatch Clerk/Receptionist, Eagle Transportation Houston, TX
Obtaining and processing data entry inventory daily for both companies in Houston and Dallas, and for all truck drivers for each company. Basic daily office duties, such as: faxing, filing, answering incoming as well as making outbound phone calls, ordering company supplies, processing payroll, daily inventory reports, daily processing company email updates for each division, and all company employees. Dispatching and receiving company equipment and /or products. Basic office/clerical duties daily.
7/00-9/01 Information Operator, MetorOne Telecommunications Houston, TX
Providing customers with directory assistance, for wireless companies such as Sprint PCS, Nextel, GTE, and AT&T. Updating local and business listings daily, providing navigational directions, local event information, and reservations. Heavy data entry and customer service.
High School Diploma, Ross S. Sterling, May 1995
Major: Animal Science Minor: Computer Science, Southern University, Baton Rouge, LA 1996-1999, non-graduate
Major: Animal Science Minor: Computer Science, Prairie View A&M University, Prairie View, TX 2002-2003, non-graduate
• Trained and familiar with: all software, accounting programs, network systems, spreadsheets, word processing programs, and basic office management skills.
• Experience with group environments and team projects, customer-based environments, professional office settings and meeting expected deadlines.
• Professional oral and written communication skills.
• Familiar with agricultural, animal science terminology and partial veterinarian assistance experience.