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I am looking for an administrative position in an office or distribution environment, with a company that encourages teamwork, growth and where I can apply my vast skills and experience.
2003-2004 Bryman College Ontario, Ca.
Certificate in Business Management
Â· Received Honor Roll for Nine months straight
1994 – 1998 Don Antonio Lugo Chino, Ca.
High School Diploma
Â· Received Honor Roll several times.
05/2008-07/2009 Allstate Insurance Diamond Bar
Â§ Answered phones ( call center)
Â§ Took detailed first report of accident
Â§ Provided customers with detailed information of next steps
03/2007-05/2008 Del Real Foods Ca.
Â§ Provide administrative assistance to three Managers.
Â§ Recruit and hire new employees.
Â§ Maintain payroll hours for all hourly employees.
Â§ Answer all incoming phone calls on a 6 line phone system.
Â§ Process all incoming and outgoing mail and packages
Â§ Daily updates on reports in Excel- Monitor all new employees and all injured employees.
2002-2006 JCB INC. Corona, Ca.
n Customer Service- serviced over 50 JCB Dealerships in 11 western states to include HI / AK.
n Data Entry- Entered parts orders/ Made changes and cancellations.
n Outbound Process- Set up & Prioritized all daily orders to assure 100% completion & on time delivery.
n Filing- Set up filing system to track & archive dealer orders
n Research- Identified parts/ located parts/ Monitored availability / Cost of parts & turn around times.
n Daily updates on reports in Excel- Monitor all outbound shipments.
2001-2002 Exel Logistics Ca.
n Data Entry- Entered part numbers being shipped to a DC and to satellite DC operations.
n Answer Phones- Provided status regarding questions about shipments, customer inquiries and adjusted parts shipments.
n Research- Locate inaccurate quantities shipped and determine to which DC they where sent to.
n Learned how to do Manifesting within two months of start date / promoted and given added responsibility.
Â· (Microsoft Office) -Excel, PowerPoint, Word -95-2000
Â· Customer Service- Professional phone etiquette
Â· Multi-task-Able to handle multiple jobs in a timely & efficient manner.
Â· Bilingual (English and Spanish)
Â· Proven leadership skills- In Mangers absence I was provided with responsibilities
Â· Able to work on a team or independently, self motivated