2114-4 Brandon Circle,
To obtain a Customer service-oriented role in a corporation where my skills and acquired experience can be leveraged.
Zee Medical Service, San Juan, PR Receptionist/Human Resource Assistant 5/2009 – 11/2009
Â· Manned multi-line phone system to support associate inquiries regarding items, items purchased, Sales, and problem solving.
Â· Managed large filing system and data entry.
Â· Supported associate data privacy as well as reporting.
Nancy’s Helping Hands, NC Certified Nursing Assistant 9/2006 – 2/2007
Â· Provided care to the elderly in their homes.
Â· Prepared meals for Patients.
Â· Helped patients with baths and changes of their clothes, as well as maintaining cleanliness throughout their houses.
Â· Provided great Customer Service to all of our Patents.
Lending Tree, NC Customer Service Representative 7/2006 – 2/2007
Â· Ensured effective and accurate maintenance of database.
Â· Processed Loans for our Customers over the phone.
Â· Provided Services over the phone for Spanish speaking Customers.
Â· Assisted superiors with important files.
Â· Provided the highest standards of service.
Â· Managed large number of inbound and outbound calls
Asset Recovery, NC Receptionist/Customer Service 6/2000 – 5/2004
Â· Helped streamline filing system to improve efficiency.
Â· Maintained large filing system and data entry.
Â· Resolved Client’s complaints and resolutions
Â· Manned multi-line phone system
Â· Complied, organized and managed all documents/files.
Capital Community College Hartford, CT Major: Certified Nursing Certificate
Weddington High School Waxhaw, NC Major: High School Diploma
Â· Bilingual Spanish/English
Â· Microsoft Word/Excel/PowerPoint
Â· Typing (50+ wpm)
Â· Office Procedures
Â· Telephone Skills
Â· Customer Service Skills
Â· Management Skills
Â· Self Motivated
Available upon request