528 California St S.E
Albuquerque, N.M 87108-3704
Janet M Miller
Receptionist, Officer Clerk, Assistant manager, Data Entry Clerk, Data Process Clerk, Reservations, Small office manager.
Very proficient in data entry. Excellent customer service skills.
Strong written and verbal communication skills.
Mature, articulate and organized.
Works well under pressure.
Strong personality, self confident and patient.
Energetic, intuitive, flexible attitude to working hours.
Good listening skills.
Good computer skills.
Self motivating, personable, able to handle demanding customers.
Attention to detail and accuracy. Team oriented.
May 1996 to 1999
Nutro Pet Products
Sales Rep. Covered five counties in Western Washington State.
Warehouse inventory, stocking, new orders, moving supplies from the warehouse to the store shelves. Demonstrating products to new customers. Convincing customers that switching their pets to our product was better and healthier for their pets.
Four achievement awards for highest sells and highest quantity of sales.
Oct 1999 to 2001
Castlewood Cottages and Vacation Rentals
Big Bear Lake, Ca.
Weekend office manager.
Oversee the rental of the cottages on the property and private homes and condominiums. Rentals by the day, week or month.
Take reservations by phone, internet and travel agencies.
Take payments by credit cards and cash.
Take care of guests special needs and events.
Line out the work day for maids and ground crews.
Balance cash drawer at end of the day.
Back up computer to Zip Drive.
April 2001 to 2002
Big Bear Lake, Ca.
Evening shift supervisor.
This is a shelter for woman and children against violence.
It is a safe house.
Woman are counseled on how to improve their lives, and for those of their children. Substance abuse counseling.
Courses are taught like computer knowledge, GED courses and how to become self reliant.
Took a State of California mandated course for Domestic Violence.
Received State of California Domestic Violence Counselors license.
January 2002 to April 2002. Harrah’s Casino Resort and Spa.
Casino Floor Host
Duties required excellent customer service skills. Also was responsible for the collection and input of player data from the gaming pit area. Data entry would include the amount of money, time and minimum bet the player would sustain at the gaming table.
Checking players comps for meals, gifts, rooms and special events.
Making players cards.
Having an excellent working knowledge of all of the casino’s areas. Such as Gift Shops, Theaters, Shows, Cashiers and Players Club.
June 2005 to September 2005. IP Casino, Resort and Spa. 385 Bayview Ave, Biloxi, Ms.39561
Reservationists. Taking reservations by phone and on line also by other travel agencies. Taking care of guests needs on a daily bases. Or. If guest has a special need. I have to make sure I give it my personal attention. Must have excellent knowledge of all casino venues.. They also have to work very closely and accurately with the Casino hosts and executives‘. Data entry must be done in a precise manor and on time.
Lost this job due to hurricane Katrina.
May 2006 to February 2008. IP Casino, Resort and Spa. 385 Bayview Ave, Biloxi, Ms.39561. (228) 436-3000
Once again started out as a regular reservationists and 3 months later was once again an elite reservationists. I received 14 100% Secret Shopper calls in less than four months. Also received a 100% Power award for an external Secret Shopper shop call. Received a $100.00 dollar comp to 32. Which is the IP’s fine dinning restaurant.
Left this job due to cut backs.
May 1 2008 Biloxi Radiation and Oncology Center. Biloxi, Ms.
Answering multi line phone system, routing calls to correct office or personnel, making new patient charts, greeting new patients and helping with in take paper work, making sure all insurance information was correct and up to date, up dating existing patient files, faxing, copying, taking direct orders from the doctor and nursing staff, following all HEPPA procedures and laws.
Left this job do to relocated to New Mexico.
1975 to 1978 Big Bear Lake High School. Big Bear Lake, Ca.
Graduated in June of 1978
Received Domestic Violence Counselors License for State of California.
References furnished upon request.