A top Healthcare Manager with extensive expertise in Sterile Processing and Materials, skilled in developing exceptional client relationships, both internal and external, through personal example and careful attention to detail that is based on real-world experience and expert subject-matter knowledge. Confident, highly energized, effective, and persuasive communicator with strong interpersonal and management skills, able to prioritize and complete multiple tasks, large scale projects, and follow through to achieve project goals.
Twenty-two (22) years of Sterile Processing, with eighteen(18) years as a highly experienced and knowledgeable Manager of Sterile Processing/Materials Management Department, Ten(10) years ofsurgical technology.
Able to remain calm and work in high-pressure situations, possessing a genuine respect for personnel at all levels, interpersonal skills that mesh very well with achieving maximum productivity from every job. Constantly seeking new challenges and process improvements. A professionally driven individual with both a strong work ethic and the desire to exceed expectations in all aspects of professional performance. Detail oriented, able to prioritize and handle multiple tasks while effectively functioning as a forward thinking, key team member and individual contributor.
Extensive working knowledge in compliance regulations and standards such as Association of periOperative Registered Nurses (AORN), Association for the Advancement of Medical Instrumentation (AAMI), Occupational Safety and Health Administration (OSHA), Joint Commission on Accreditation of Healthcare Organizations (JCAHO), Texas Department of Health (TDH), Food and Drug Administration (FDA).
Process Improvement and Re-Design â€¢ Excellent Organizational Skills â€¢ Policy and Procedure Adherence Personnel Service Oriented â€¢ Excellent Problem Solver â€¢ Productivity and Performance Improvement Team Development and Leadership â€¢ Employee Education and Learning â€¢ Attention to Detail Interdepartmental Relationship Management â€¢ Training, Growth, and Development Project Management â€¢ Policies and Procedures â€¢ Regulatory Compliance Â·Case Cart /Inventory/DME Management
B.E. SMITH 08/2012-Present Interim SPD Manager, Alaska Regional Hospital (contract ended)
24/7 accountability for department to include staffing, administrative, educational and performance improvement. GOAL #1 Assess the department’s staffing and establish appropriate staffing volumes GOAL #2 Ensure that processes and procedures are followed and are in compliance with pre-established standards GOAL #3 Empower and bring accountability to the unit; build teamwork. Accomplishments: Increased staffing levels by assessing, re-organizing departmental staffing and hiring five FTE’s. Hired three travelers to augment staffing until new-hires were through orientation and in place on shifts Developed/Implemented Departmental Orientation Guideline and Checklist Developed/Implemented Departmental Competency Skills Checklist Reviewed/Revised policy and procedures to bring them into following current guidelines, standards,and recommendations of governing regulatory agencies. (AAMI, AORN, OSHA, TDH, FDA, and TJC.) Developed/Implemented Loaner Policy/Procedure. Developed/Implemented Staffing schedule/work assignment sheet. communication log, communication whiteboard and held staff accountable for monitoring the above tools. Developed/implemented preventative instrument maintenance program Developed/Implemented a new sterilization documentation system. a. Decreased the amount of time it took to document sterilization testing results. b. Decreased redundant records. Increased efficiency of finding records in the event of a recall.
Decreased immediate use sterilization by 9% by priortizing instruments that were needed for daily cases, and by increasing instrument sets that were constantly sterilized by the method above. Assesed department for new work ergonomic work tools.
a. Purchased six new ergonomic work stations complete with work stools, magnifying lights, computer access for tracking systems that were to be later installed. b. Purchased new McGhan insulation testing device for Insulated instruments.
Reorganized instrument storage rooms:
a. Enlisting the assistance from the instrumentation vendors, OR staff and SPD Staff reorganized instrument storage rooms to enable the instruments sets to be organized per service, relabeling shelves so instruments were easy to find to pull case carts and were easy for staff to put away. This alone decreased amount of time in locating instrument sets, pulling case carts and putting instruments away after sterilization and after cases. b. Made new placards to go on shelving identifying service and instrument set names on shelf. c. Updated instrument location catalog to reflect changes.
Organized Instruments in Building C Storage Area
a. Sorted instrumentation into service categories to be cataloged/priced. b. Allows easier location of instruments, for building sets. c. Gives a monetary value well into the hundreds of thousands of dollars of extra instrumentation on hand and a catalogue of what is available to decrease the potential of ordering duplicates when needed.
MEMORIAL HERMANN HOSPITAL OF KATY 03/2008 -6/2011 SPD Technician III Certified Registered Central Service Technician 3-11 Charge
Instrumental in developing and implementing a departmental orientation guideline checklist for new hires
TWELVE OAKS MEDICAL CENTER, Houston, TX 12/2003- 06/2006 Sterile Processing Manager
HCA MEDICAL CENTER OF PLANO, Plano, TX 10/2000 – 05/2002 Sterile Processing Manager MEMORIAL HERMANN SOUTHEAST, Houston, TX 09/1997 – 06/1999 Central Sterile Manager
TRINITY MEDICAL CENTER, Carrollton, TX 09/1987 – 05/1993 Sterile Processing Supervisor
MANAGEMENT RESPONSIBILITIES Â· Directed daily activities of Sterile Processing Department supporting 4-18 Operating Room Suites, Cystoscopy, Endoscopy, and off-site L & D as well as ancillary departments. Â· Managed department staff of 4-15 full time equivalent personnel including hiring, orientation, scheduling, training,evaluating performance and competency, and conducting disciplinary/counseling sessions as needed . Â· Maintained ongoing staff education and growth by encouraging active participation in monthly in-services, emphasizing and promoting staff attendance at seminars, and encouraging staff to become certified through involvement with International Association of Healthcare Central Service Material Management (IAHCSMM), local chapters and teaching the IAHCSMM sterile processing certification course as an IAHCSMM instructor. Â· Maintained ongoing communication with staff by hosting monthly staff meetings, creating a communication Board, log, and utilizing e-mail, holding staff accountable for monitoring communication devices and attending meetings. Â· Utilized a motto of â€œDO IT RIGHT THE FIRST TIMEâ€ and upheld giving exceptional customer service that included the right instruments, in the right quantity, to the right patient, and the right physician, at the right time.
Â· Coordinated product demonstration, product evaluation, and in-services with vendors, medical and departmental staff to implement needed product conversions and/or new products . Â· Anticipated and obtained surgical instruments and supplies needed for current and following days schedule by collaborating with SPD staff, service line coordinators, hospital vendors, and other facilities to obtain items if needed. Â· Managed speciality implants ( plates, screws, etc) in regards to par leveling, ordering, and tracking within JCAHO/FDA guidelines. Â· Assisted in development, preparation and reviewing of capital and operational budget for department. Â· Researched Products and made purchases for applicable cost centers (with exception to capital expenditures). Â· Ensured appropriate decontamination, prep assembly, sterilization, storage, and distribution of instrumentation, equipment , and materials following infection control standards and event-related sterility guidelines. Â· Maintained all documentation of cleaning, sterilization, storage, and distribution processes in compliance with regulatory agencies. Â· Maintained compliance with mechanical, chemical, and biological monitoring and documentation according to AAMI Standards. Â· Developed and maintained a preventative maintenance and repair programs for surgical instrumentation. Â· Ensured and maintained compliance with applicable laws, regulations, standards, and recommendations of regulatory and accrediting agencies such as Association of periOperative Registered Nurses (AORN), Association for the Advancement of Medical Instrumentation (AAMI), Occupational Safety and Health Administration (OSHA), Joint Commission onAccreditation of Healthcare Organizations (JCAHO), Texas Department of Health (TDH), Food and Drug Administration (FDA). Â· Initiated, developed, monitored, and maintained PI Projects using FOCUS and Plan-Do-Check-Act (PDCA) methodologies for process changes and problematic areas both inter-and-intra departmentally. Â· Developed, reviewed, revised, and implemented policy and procedures related to Sterile Processing Department. Â· Served as a resource for ancillary departments in regards to instrumentation sets in their specific departments. Â· Served as a committed member of the Infection Control Committee, Product Evaluation and Standardization Committee, Contact Educators Committee, Latex Allergy Task Force, Crash Cart Task Force.
EDUCATION Vocational Nursing Certificate 1968-1969 Memorial Hospital School of Vocational Nursing, Nacogdoches, Texas Professional Nursing(35 semester hours toward an associate nursing degree)
Tyler Junior College Tyler, TX
International Association of Healthcare Central Service Material Management (IAHCSMM) Sterile Processing and Materials Management Course Purdue University Chicago, IL Certified 1992 #25560(CRCST)
PROFESSIONAL AWARDS 1992Apollo Award for Excellence in Nursing REFRENCES
Daniel Ischo CRCST c- 907-227-4877 w-907-264-1763
SPD Manager Alaska Regional Hospital
Rose Bertok RN w-907-264-1295
Director of Peri-Operative Services, Alaska Regional Hospital
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