132 River Haven Circle
Hoover, Alabama 35244
Accustomed to working in a high stress environment. Recognized for professionalism, positive mental attitude, commitment to excellence and demonstrated ability to communicate and interact effectively with seniorâ€™s management, associates and customers. Strong leadership and motivational skills with proven ability to quickly build rapport establish trust, train and motivate people .Consistently able to achieve noteworthy results.
October2008-Present Department Manager (Electronics), Wal-Mart
Provides quality customer service by effectively communicating with customers to answer questions, provide requested assistance concerning the types of merchandise carried <basic and descriptive information/products uses, prices and in-stock status of electronic merchandise. Directs the work of Associates in the department by communicating daily work assignments and instructions on how to perform assigned tasks; reviews work to ensure tasks are completed. Ensures the Electronic department is properly stocked by ensuring on-hand counts are accurate 100%. Conduct price changes, set and maintain weekly signage of merchandise. Set and maintain modularâ€™s.
March2004-June2008 Department Manager (Tire Lube Express), Wal-Mart
Provide prompt friendly customer service. Operate cash register and maintain knowledge of cashier procedures. Responsible for managing personnel in assigned department. Ensure compliance with Wal-Mart policies and procedures to maintain a safe productive environment for associates and customers. Handle department communications with vendors insuring merchandise is correct according to manifest. Oversees department price maintenance and department zoning of merchandise on sales floor. Conduct price changes set and maintain weekly signage of merchandise. Set and maintain modularâ€™s. Correct on-hand count to insure 95% inventory of merchandise.
August2006-Present Custom Protection Officer Wackenhut Security G4S
Perform radio and key inventory. Sign out keys using key control register. Signing in venders using pass/badge system. Monitoring personnel entering parking deck. Familiar with simplex fire control system (4100-U), closed circuit television surveillance system (ul-trak system controller kegs-5000), and proprietary alarm system for bank/vault. Using electronic striker to conduct check of parking deck and building.
August1998-June2006 Correctional Sergeant/ Deputy/ Correctional Officer
Shelby County Sheriffâ€™s Office
Routinely searched inmates and new arrestee for weapons and other illegal items. Maintained accountability of all inmates in assigned areas. Supervised inmates during work details. Physically restrained disorderly inmates and new arrestee using different restraint devices. Finger-printed and processed new arrestee during booking process. Staff development ensuring subordinates properly trained/abreast of all security policies and action plans. Decisive and direct, yet flexible in responding to the constantly changing demands of staff, customers (inmate/arrestee)
June2001-Febraury2003 Security Officer, Shelby County Work Release (Southland Investigation and Security)
Routinely searched residents for unauthorized items on person (pat-search), in their assigned living areas and personal automobiles. Maintained accountability of all residents signing in and out using rooster. Collect samples for urinalysis drug testing. Conduct alcohol screen test on residents using alcohol screen SD-2. Collaborated as a member of the staff team in enforcing all regulations and procedures within the guidelines of the overall resident treatment plan.
February1998-August1998 Correctional Officer, Alabama Dept. Corrections (St. Clair County Correctional Facility)
Routinely searched inmates for weapons and other illegal items. Supervised inmates during work details, maintained accurate accountability of inmate. Performed perimeter security checks. Conducted safety and security inspection. Maintained key and tool control including chemicals /cleaning supplies.
January1993-Februrary1998- Correctional Sergeant /Correctional Officer Georgia Dept. Correction (Davisboro Youth Detention Facility/Washington State Prison)
Supervised 75-100 Juvenile defendants between the ages 13-17 years in a boot-camp structured environment.
August-1979-August1992 Sergeant (E-5)P, Specialist (E-4), Private First Class (E-3)Enlisted in Army after graduating from High School. Graduated from Fort Gordon Signal School Multichannel Communication Operator. With progressive promotions and assignments as Team Chief and Section Sergeant being the highlight of my tour of duty.
Bachelor of Criminal Justice, Faulkner University 2000
Associate Degree Criminal Justice, Georgia Military 1994
Jefferson County Deputy Academy 2003 (post- certified), Alabama Correctional Academy 1998, Rehabilitation Training Instructor Course (RITC) 1995, Georgia Correctional Academy 1993