OBJECTIVE: Seek Information Systems Manager’s position.
A top-rated Computer and Information Systems specialist with 12 years in-depth knowledge of organizing, maintaining, developing and implementing information systems and software to enable organizations stay competitive; training other staff, supervising security operations, and advising management on the possible implications of changes in technology, in addition to extensive customer service experience in a fast-paced, high tech environment.
ITT Technical Institute; Ohio May 1998-June 2008
Systems Administrator (Systems Support Technician, SST)
Â· Managed 800 student and 40 administrative staff user accounts and profiles.
Â· Analyzed and categorized network environment problems to recommend repair or replacement of hardware.
Â· Ensured success with technical/network support on the distribution of curriculum software.
Â· Recreated user problems to help resolve operating difficulties for corporate network services.
Â· Demonstrated and effectively used varies types of images software.
Â· Develop and implement all IT policies and procedures.
Â· Manage IT staffing, including recruitment, supervision, scheduling, development, evaluation and disciplinary actions.
Â· Provide first level automation support to unit/department. This may include evaluation of hardware/software needs, training/documentation of automated processes and general computer support.
Â· Analyzes and fulfills user requests for information from various data sources.
Â· Identifies, prioritizes, and resolves reported problems including voice, data, account administration, email, desktop, and institutional applications issues. .
Â· Ensures the safety of information and information systems and protects systems from intentional or inadvertent access or destruction.
Â· Conducts training and educational programs for user personnel.
Â· Provides workstation hardware and software technical support including peripherals such as printers and handheld devices. Coordinates acquisition, installation, and upgrades of end user hardware and software. Provides access to shared file, print, and backup services. Assists with end user questions and problems.
Scarlet Oaks; 900 hours (Electronic and PC Technology) Graduated: June 1996
Associates of Applied Science Electronics Engineering Technology) Graduated: May 1998
Associates of Applied Business (Computer Networking) Graduated: April 2001
Associates of Applied Business (Business Software Technology) Graduated: April 2002