High-performing operations-management executive with expertise in building/optimizing organizational processes, measurement systems, and infrastructure to maximize business results in manufacturing and service operations.
Skilled strategist who transforms strategic plan into workable solutions and benchmarks performance against key operational targets/goals.
Accustomed to handling sensitive, confidential records.
Technologically savvy and quickly picks up on multiple platforms including Microsoft and Apple.
Excellent team-building and leadership skills.
Six Sigma Black Belt with extensive scope of responsibility, proven success, and track record of delivering optimal results in high-growth environments through initiatives that exceed operational performance targets and yield measurable outcomes:
–cost reductions through improved system/process performance
–reduced tactical-planning cycle time
–reduced service-delivery time.
Business operations organization
Client account management
Small business development
Total Quality Management
Cross-Functional Team Management
Negotiation, Persuasion, and Communication
Continuous Improvement of Operational Process/Standards
Revenue Goal/Growth Attainment
Six Sigma Methodology
Training and Leadership Development
Planning and Deployment of Operational Assets
Initiated State Certification project which resulted in reduction of insurance premiums by 10% and enhanced risk management policies and procedures.
Managed Georgia Oglethorpe Award project.
Directed all functions related to being the first and only agency of our type to obtaining the Georgia Focus Recognition Certificate.
Initiated Recognition Project which resulted in receiving Governor’s Challenge Cup Award, and International recognition as First in Category by the IACP.
Spearheaded new career development program which increased retention and supervisory standards.
Launched well-received program of professional development courses for city-wide staff on Six Sigma.
Instituted weekly CompStat (Computerized Statistics) staff meeting to enhance communication, ensure benchmarks, and monitor productivity and loss management.
Mentored and coached management team resulting in a 26% increase in team productivity.
Managed Public Access/Public Service TV Program Behind the Badge.
Handled all functions related to writing, producing, editing, scheduling guests, and hosting the program.
Harris Diversified Holdings January 2013 to Current
Utilize POS system to manage inventory and labor expenses resulting in reducing labor from 24% to 17.5%, controlling wildly fluctuating food cost to consistently below .39%.
Hiring and training of management and staff
Ensure quality control measures are instituted and driven thru all staffing levels
Investigate employee theft issues
Security, Safety, and Prevention training
Goshen Consulting, LLC December 2011 to December 2012
Business Management and Security Consultant
Generate business through consulting to organizations in three concentrations: Business Analysis, Process Improvement, and Physical Security.
Contract as interim Director of Operations with responsibility for security operations for multiple site locations in seventeen states and over 1,300 employees.
Launched project to meet regulation and licensing requirements in multiple states resulting in successfully increasing market share in those areas.
Budgeted and planned over 500 thousand dollars of outlays for extended security operations with a 60% ROI.
Instituted cost analysis and process improvement in human resource actions for hiring over 200 employees for one project.
Enhanced ground transportation & logistics security for Fortune 500 companies increasing customer satisfaction and reducing errors by over 21%.
Produced critical C-TPAT, building, plant, and residential surveys.
Managed statewide utilities workforce interruption mitigation by overseeing planning and operation.
Investigate employee dishonesty issues, embezzlement, and sabotage.
City of Morrow September 2005 to December 2011
Chief of Police
Department Head for multi-divisional organization.
Responsible for leading and guiding with organizational goals and performance matrix for over 60 employees.
Launched the first three year Business Plan and developed the complementary Strategic Plan.
Prepared complex annual budgets of $3,000,000 for cross-divisional organization and presented supporting data for implementation.
Developed and engaged in public speaking and created comprehensive public relations strategies that streamlined and enhanced information flows.
Initiated and directed processes and procedures based on data to create improvement plans specific for inter-functional relationships.
Introduced BaseCamp Project Management to staff and other department heads for maximized momentum.
Launched, created, edited, and published Annual Report showing transparency in enforcement and crime reduction through data sharing.
Introduced, developed, and deployed Social Media Plan for organization that increased interaction with the public by over 39% or 130 contacts per month.
Developed Change Management Plan for organizational issues and Report Management System mobile data implementation.
Championed and drove Six Sigma and Lean principles and projects throughout the organization and city-wide.
Reduced budget overages by 28% saving over $600,000 and overtime hours by 124% saving over $126,000 per annum.
Instituted additional revenue streams for the department of over $275,000 per annum by developing partnerships with county and federal agencies and leading asset forfeiture unit.
Atlanta Christian College March, 2007 to December, 2010
East Point, GA
Developed and instructed undergraduate and graduate level courses to adult learners.
Managed mix of online and classroom teaching modalities.
Developed courses included Decision Making & Ethics, Organizational Leadership, Principles of Management, Strategic Management, and Dynamics of Effective Leadership.
Rockdale County March, 1993 to September, 2005
Commander Narcotics & Vice Unit, SWAT Commander
Oversaw the identification and investigation of participants and actors in drug manufacturing and distribution.
Developed strategies and partnerships with federal, state, and local authorities in furtherance of this goal.
Increased successful arrest and prosecution from an average of 6 a month to over 300 per month.
Utilized undercover interaction, covert surveillance, and database searches.
Headed detailed financial investigations for asset recovery.
Planned and executed high risk operations from inception to mitigation.
Implemented operational planning including consideration of communication, public relations, mutual aid, logistics, transportation, allocation, and execution.
Trained staff in high risk, intense, realistic scenarios
Captured increase of assets recovered of over 350,000 in one year
Davenport, IA, USA
Black Belt, Green Belt
Columbus State University
Columbus, GA, USA
Master of Arts
3.97 GPA, magna cum laude
Macon, GA, USA
Criminal Justice, Education
Bachelor of Science
3.57 GPA, cum laude
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