Objective To provide superior customer service at a progressive company with growth
Advanced the leadership in quality sound through providing extraordinary and
lasting experiences for my customers. Customer focused engagements on
home theater systems, expansions to other rooms, and installation services.
Performed a show presentation to demonstrate a premium surround sound
system. Sales in excess of $530K per year. Sold a wide variety of other audio
products. Ordered and maintained store and office supplies.
Electronics Sales Associate
Provided customer service and sales help for televisions and other audio
components and accessories. Top performer in a base plus commission
salary structure. Assisted with merchandising and signage of products.
1998-2001 Best Buy
Loss Prevention Associate: (06/00-11/01)
Provided front door coverage and sales receipt verification to prevent loss of
merchandise, tested departments’ security systems integrity and assisted
shoppers with professional customer service.
Appliance Department Supervisor: (09/99-06/00)
Maintained departments profit margins, consistently met company’s sales
quotas, solved delivery problems, provided professional training for
department associates, communicated company’s standards, policies
and procedures to department employees.
Audio Dep’t Senior/Video Dep’t Associate: (08/98-09/99)
Proficient in sales and customer service. Provided all accessories and
services to maximize performance of equipment purchased. Completed
all tasks as required by management.
Education Boston University and University of Maryland
(Completed 40 credit hours towards B.S. in Business Administration)
Associate of Science degree earned at Middlesex Community College
Bedford, MA 1984
References available upon request