Proactive, enthusiastic, and tenacious senior executive powered with more than 35 years of experience in the multifamily industry, complemented with a successful track record of maximizing value of real estate. Earn reputation for optimizing efficiency, reducing operating expenses, and strong rental income generation for the optimization of NOI. Exemplify outstanding skills in developing and implementing innovative plans and leading employees to foster team unity toward achievement of corporate goals and objectives. Excel at working with diverse people and providing innovative solutions. Motivated, results-driven, and able to multitask and work under high stress, fast-paced situations, with emerging and multiple responsibilities.
n Property Management Operations/Marketing
Maximization of NOI/Property Valuation
Due Diligence Expertise
Business Process Improvement/Operating Expenses Reduction
Start Up Management Company Expertise
Superior Presentation and Negotiation Skills
Financial Reporting and Analysis
Leadership, Training, and Team Building
Problem Resolution and Decision-Making
Articulate Oral and Written Communication
Â¡ B LUE LINK LLC, ATLANTA, GA
EXECUTIVE VICE PRESIDENT
MAR 2013-JUN 2013
Directed and coordinated powerful resident feedback program designed exclusively for the multifamily industry. Offered an â€œultimate tool setâ€ to property owners and managers to continuously increase NOI through real time visibility into residents’ needs and team performance.
Notable Achievements: P Contributed to new product design to best meet needs of industry P Assisted in the coordination of sales strategy to best capitalize entry into multifamily space
Â¡ R EAL ESTATE MEDIA LAB (REML), B OSTON, MA
INDUSTRY PRINCIPAL /CONSULTANT
OCT 2012-FEB 2013
Offered expert advice to clients of a multifamily business consulting firm; thus, providing best-in-class products and solutions to the apartment industry. Applied multifamily industry insight, including traditional and new media and marketing technology to accelerate client growth and solve unique product marketing, sales, and service challenges.
Notable Achievements: P Created and presented webinar and authored position papers on various multi-family trends P Contributed in innovating new platform designed to improve the â€œbuyingâ€ and â€œsellingâ€ processes for products and services used to operate and maintain rental housing
Â¡ F INLAY MANAGEMENT, INC., JACKSONVILLE, FL
JAN 2012-SEP 2012
JUN 2011-DEC 2011
Set strategic direction to daily operational aspects of 2500 unit portfolio consisting of LIHTC, Senior Living, and Conventional properties in Florida, Texas, South Carolina, and New Hampshire. Played a vital role in sustaining a successful financial performance of the properties. Institutionalized best-practice initiatives throughout the company toward fulfillment of target goals.
Notable Achievements: P Designed overall branding and market strategy and implemented fee management sales program by working collaboratively with the Business Development Group P Achieved significant growth by expertly managing the upgrades and transformation of internal organization P Innovated the â€œbest of breedâ€ operational and marketing solutions, talent selection, and training in addition to creating a winning culture for optimizing team and individual performance
Â¡ M ISSION RESIDENTIAL, OAKTON, VA
JAN 2008-APR 2011
Led the overall operations and financial performance of 16,000 units (56 communities), A, B, and C product located in North Carolina, Tennessee, Georgia, Texas, Utah and Florida. Supervised daily activities of more than 400 team members to develop their competencies and achieve their maximum level of potential. Functioned as the lead motivator and driver of short- and long-term performance and value-add initiatives. Fostered positive working environment and established measurable goals for â€œbest and brightestâ€ in customer service, marketing, maintenance, training, and optimization of asset value.
Notable Achievements: P Founded a highly motivated operations and management team from ground-up; thus, transforming former third-party management structure of 6,500 units into a nationally recognized owner/operator management team overseeing 16,000 units P Attained 3.9% NOI year-to-year growth for 8600 same store units and realized 15% increase in ancillary income through blend of laundry, cable, add-on fees, and utility billing services despite softening market conditions in 2009 P Cut-down same store expenses by 6.07% through staff redundancy elimination, improved national vendor pricing, in-house painting, trash removal contract, and landscaping contract negotiations P Optimized operational efficiency and maximized performance by utilizing cutting-edge technology P 2010 financial results reflected Mission income outperforming submarkets on year-year basis by 2.3%, with new lease effective rents accelerating by 8%. This outperformed national market by 6%. Operating expenses at $2673/unit, below national average. P First Quarter 2011 reflected portfolio income increase of 1.4% and 0.8% over previous year with NOI 7.2% greater than the budget
Took full management accountability for daily operations of 1500 units, including A and B grade communities in Maryland and Virginia. Diligently managed all initiatives to achieve significant growth for the organization.
Notable Achievements: P Elevated the level of positive awareness for the company in the management and ownership arena P Recruited top flight talent and achieved positive results for newly acquired assets P Gained distinction for building a top flight team, as well as improving difficult occupancy challenges
Â¡ C HANDLER MANAGEMENT CORPORATION, NEWPORT NEWS, VA
CHIEF OPERATING OFFICER
DEC 2006-APR 2007
Introduced national management level expertise in supervising a 1700 unit portfolio, including B and C grade communities conventionally financed and located in Florida and Texas.
Notable Achievement: P Implemented â€œbest of breedâ€ approach to management and established standard operating process in directing the properties and organization
Â¡ C APREIT, INC., ROCKVILLE, MD
SENIOR VICE PRESIDENT/DIRECTOR OF MANAGEMENT OPERATIONS
JAN 1995-DEC 2006
VICE PRESIDENT OF OPERATIONS
NOV 1993-DEC 1994
Strategically administered the overall operations and financial performance of 12,000 units (40 communities) consisting of 10,500 owned and 1,500 fee managed units valued at $650M to $800M. Handled properties throughout Southwest, Mid-Atlantic, and Midwest of 16 states. Led daily activities of more than 300 associates to achieve their maximum level of performance.
Notable Achievements: P Conceptualized and instituted both short- and long-term policies and procedures to continually optimize associate performance to maximize portfolio net operating income P Successfully repositioned portfolio; thus, achieving 20% cumulative NOI in first three years of operation after initial purchase and takeover of 27 communities at CAPREIT’s inception in February 1994
P Exceeded competitors’ performance, despite decline of economic and rental market conditions from 2001 through mid 2005 P Intensified the development of creative customer-driven themes, â€œCaring Apartment Professionalsâ€ and â€œPositively Outrageous Serviceâ€ programs, which were the foundation of CAPREIT’s consumer-friendly reputation P Employed â€œcutting edgeâ€ income approaches enhanced property revenues
Â¡ A RTERY PROPERTY MANAGEMENT, INC., BETHESDA, MD
PRESIDENT | EXECUTIVE VICE PRESIDENT | COO | VICE PRESIDENT | DIRECTOR OF PROPERTY MANAGEMENT
JUL 1984-OCT 1993
P Originally hired as asset manager/owner’s representative with oversight of three management companies with 10-12,000 units P Directed lease-up management activities on 10 new construction communities and 6 substantial rehabilitations P Created in-house property management company responsible for 12,000 units, 55 communities valued at $500 million with 300 associates P Intensified the development of â€œArtery Lease Purchase Programâ€ to entice renters to purchase Artery homes
PRIOR WORK EXPERIENCE
REGIONAL PROPERTY MANAGER Â¡ K AY MANAGEMENT, INC., SILVER SPRING, MD
PROPERTY MANAGER Â¡ C HARLES E. SMITH COMPANIES, ARLINGTON, VA
RESIDENT PROPERTY MANAGER Â¡ A RLEN REALTY, INC., SPRINGFIELD, VA
BACHELOR ARTS IN POLITICAL SCIENCE Â¡ George Washington University, Washington, DC
Certified Property Manager (CPM), Institute of Real Estate Management (IREM) Accredited Management Organization (AMO) Certification
P Earned acknowledgment as a key speaker at national and local conferences on topics ranging from excellence in management, operational best practices, use of call centers, resident screening, revenue management, fair housing, and emerging technologies for the multifamily industry P Wrote several articles on revenue management, superior property management, and rental screening
P National Multi Housing Council (NMHC) Representative/Panelist, NMHC and Multi-Housing World conferences P Board of Directors, Apartment and Office Building Association (AOBA), Washington, DC P Landlord-Tenant Commission, Montgomery County, MD P Virginia Tech Property Management Advisory Board, Blacksburg, VA
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