8908 Wagon Trail ï‚¿ Aubrey, TX 76227
Customer Service Specialist
Customer Order Fulfillment
Technical/ User Support
Data Entry (40WPM)
Phone Software (Cisco)
Bookkeeping & Filing
Computer Software ( Oracle & Siebel)
Microsoft Word & Excel
Cornerstone staffing c/o neopost usa — Carrollton, TX
Provides mailing machines, postage meters, folding/inserting machines & software to companies worldwide.
Dispatcher, 2009 to 2009
Obtained demographic information in order to process new customer accounts.
Provided customers with troubleshooting steps to resolve problems with mailing machines.
Dispatched field technicians to on-site service requests.
Excelsior Orthopedics — Amherst, NY
A comprehensive musculoskeletal center offering a broad range of clinical expertise in general orthopedics.
Lead Appointment Scheduler, 2006 to 2007
Assisted operations manager with training new employees.
Managed daily schedules for ten doctors as well as five physician assistants.
Consistently praised for efficient handling of administrative duties (e.g., answering phones, scheduling appointments, patient processing and bookkeeping) that allowed doctors and nursing staff to focus on the concerns of their patients.
Completed all requests for prescription refills, work and school notes.
Performed daily tasks utilizing EMR software known as Centricity and Practice Management.
neopost usa — Carrollton, TX
Leading producer of mailing & shipping products in Europe, the second largest in the world.
Customer Service Specialist 2002 to 2004
Exercised strong interpersonal communication skills with customers and department personnel.
Placed customer orders with 100% accuracy utilizing Oracle and Siebel software.
Responded to customer inquiries and requests while resolving issues efficiently and professionally.
Mesquite Academy — Mesquite, TX
General Equivalency Diploma, 2005