1Jocelyn Nicole Smith
Blue Cross Blue Shield Years Employed (10/27/2008 â€“ 08/12/2009)
My responsible are researching and responding to telephone and written inquiries in a prompt, accurate, and objective manner for medical insurance.
Customer Service Years Employed (12/2007- 10/21/2008)
Capital One Auto Finance Tulsa, Oklahoma
My responsibilities include taking calls regarding auto loans. I was responsible for setting up payment arrangement for past due accounts. I also assisted making payments to current and active accounts.
Parateacher Years Employed (09/2004-12/2007)
TPS- Mayo Demonstration School Tulsa, Oklahoma
Taught Pre-Kindergarten, Kindergarten, and first grade basic objectives such as shapes, colors, ABCâ€™s and 123â€™s. I participate in lesson planning and classroom activity planning.
Customer Service Years Employed (01/2004-03/2005)
Decision One Tulsa, Oklahoma
My responsibilities include highly technical testing of cellular equipment. I also managed and overlooked all technical testing and repair of handsets. Responsibilities also include recommending and processing customer equipment for repair through equipment repair and warranty processes; providing product knowledge, phone programming, and equipment troubleshooting.
Customer Service Years Employed (09/2002-/04/2004)
West Corp. Tulsa, Oklahoma
My responsibilities are to receive inbound calls regarding past purchases made off America Online Shop Direct. Answer questions about products and services and place orders. I also worked for Cricket Communications, I handle accounts that are disconnected, active, reactivations and customer that want to disconnect. My job is to persuade them to stay with Cricket and explain to them the benefits from Cricket Communications.
Correctional Officer Years Employed (04/2002-09/2002)
David L. Moss Criminal Justice Center Tulsa, Oklahoma
My responsibility at David L. Moss was to supervise 50-94 inmates a day while awaiting court appearance, to be transported to Department of Corrections or just sitting out traffic fines. I maintained the security, custody, discipline, and welfare of adults convicted of felonies. Also, supervised inmates during work, meals, bathing, and recreation and in all other activities, and escort them during transfers inside and outside of the institution. I also ensured that inmates know, understand, and obey the rules and regulations of the institution. Periodically count and search inmates and inspect their living quarters. Also, admit, instruct and escort authorized visitors and supervise visits to inmates.
Account Maintenance Rep. Years Employed (01/2002-04/2002)
Ford Credit Irving, Texas
My responsibility at Ford Credit was to call customers in regards to past due auto accounts and set up sufficient payment arrangements to bring the account to a status. To assist customer service issues and control delinquent accounts.
Customer Service Years Employed (12/2000-01/2002)
Cingular Wireless Tulsa, Oklahoma
I troubleshoot cellular phones while traveling outside of home coverage area. Assist external customers with routine requests, questions, and concerns through research and resolution. I ensured that customerâ€™s received the best service possible while processing requests and concerns. I sold wireless services, corresponding products, and enhanced services. Responsible for credit/collections/activations and product orders and prepare for entry into a database.
Customer Service Years Employed (09/1998-12/2000)
First Data Corp. Tulsa, Oklahoma
My responsibility at First Data Corporation was to assist customers with billing problems on credit card accounts. At that time, I worked for three different credit banks, which are: Partners First, USAA & NextCARD. Answer inbound customer service calls. Serviced customers on questions concerning their accounts and on credit related inquiries. Retain customers on card products to avoid account closures and/or solicit their credit card application. Inform and educate cardholders of additional products and services related to their account. Refer disputes to the charge back area for research and dispute resolution. I processed phone applications for credit line increases.
Diploma Years Attended (1992-1996)
Tulsa Central High School Tulsa, Oklahoma
Certificate in Child Development Years Attended (2003-2004)
Tulsa Technology Center Tulsa, Oklahoma
Human Services- Pre-Social Work Years Attended (2005-May 2009)
Tulsa Community College Tulsa, Oklahoma
Internship February 3, 2009- May 8, 2009
Tulsa Women and Children Center