8600 N F.M 620 Apt 2224
Customer Service Professional
More than 5 years successful experience in customer service and support with recognized strengths in account laitance, problem-solving and trouble shooting, sales staff support, and planning/implementing proactive solutions.
Possess solid computers skills
Working knowledge using both IBM and Mac systems: Microsoft EXCEL and WORD
Ability to train, motivate, and supervise customer service employees
10 key, copier, fax machines, typing speed 140 wpm
Synopsis of Achievements
Led joint effort on the behalf of the US government to facilitate emergency relief assistance, and humanitarian.
Massage envy (03/10/2008-present)
Was responsible for the checking in and out of clients and selling promotional packages/memberships to non-members
Clerical duties such as filing , faxing , copying , answering multi-line phone systems
Lead customer service representative for Verizon.
Attend training for 6 weeks where I received a certification of achievement for high test scores.
Answered all questions customers had including tech support , billing inquiries , ordering of new cellular phones and customer retention
Goal is to end every call in a timely professional manner with first call resolution
United States Army (2004-2007)
Military Police Officer
Went to military police school in Fort Leonardwood, MO
Attended Airborne school in Fort Benning, GA
Served in Iraq in operation Iraqi Freedom
Combat Action Badge
Russell Landing Marina (2000-2003)
Worked with customers on a daily basis, general problems with equipment, and calling customers with outstanding balances.
Clerical duties including copying, faxing, answering multi-line phone systems.
High School Diploma
1 Year Austin Community College