Objective: To exercise my skills in a productive and energetic work environment to service the client to the fullest extent of theyâ€™re various needs.
3/06 to5/09 Umanoff-Boyer Agency Brooklyn, NY
Customer Service Representative
Under a Nationwide insurance agent, provided efficient quality customer service to commercial line clientâ€™s fulfilling their insurance needs. Continuously monitoring clientâ€™s policies to insure error and omitted free coverage. Attentive when immediate and annual documentation needs direct attention for recommendations, policy changes, endorsements, and payments.
7/05 to 3/06 American Detective Agency Inc Mt. Vernon, NY
Introduced and maintained a secure for restaurant patrons. Logged in and out-going restaurant employees, deliveries, and contracted repairmen.
10/98 to 11/04 American Transit Insurance Company New York, NY
First Reports Clerk
Obtained initial information in preparing claims forms from claimants, insuredâ€™s, insurance brokers, agents, law firms, medical facilities and various insurance companies. Produced high profile and priority claims for special investigations and law enforcement agencies. Inspected all in and outgoing department mailings insuring quality control. Distributed unreported and reported claims to data entry operators to generate and update claim files. Directed claimants, insuredâ€™s, and various agencies to Property damage, No fault, and Bodily injury adjusters for status of claims.
Trained first reports clerks in querying and verifying insuredâ€™s policy status achieving significant improvements in their productivity and quality control. Trained first reports operators on multi-line phones to process incoming claims. Trained file clerks in creating claims files and inputting files into the companies file tracking system.
7/08 to 10/08 Kingsborough Community College Brooklyn, NY
Course: Property and Casualty; Certificate
9/03 to 11/04 Technical Career Institute (TCI) New York, NY
11/02 to 2/03 Medgar Evers College Brooklyn, NY
Course: MicroSoft Office Suite; Certificate