12+ years experience working in diverse business environments utilizing strong administrative support skills.
Unique communication skill sets with a proven track record of communicating across complex platforms and demographics to achieve maximum results towards company objectives.
Analyze workflow, set goals, and adjust priories to meet deadlines and assure quality project completion.
Recognized for working effectively as a team player, leading others, and independently managed assignments in a highly organized manner.
Strengths in utilizing internal and external resources efficiently to find new solutions or cut costs of existing activities.
Bimbo Bakeries USA, Denver, CO 04/12 – 11/12
Served as the Administrative Assistant to the Vice President of Intermountain Sales.
Proactively created and maintained effective workflow and communications to accomplish the work of the Vice President and sales team which included the handling of a variety of projects and tasks simultaneously.
Responded to phone, email and in person enquiries – providing general information and referring enquiries to appropriate sources based on a broad knowledge of the company’s priorities, procedures, protocols and personnel.
Managed the Vice President’s calendar, organized and scheduled meetings including contacting participants, booking rooms and catering.
Made travel arrangements for the Vice President and other sales staff, as required, including booking flights, hotel accommodations and car rental.
Reconciled all of the Vice President’s expense reports, in addition to several invoices for the plant.
Processed shipments, service requests, ordering of supplies and several other administrative functions for the plant.
Served as the point of contact for IT related services, such as printer, computer, voicemail, and phone extension assignment.
Booz Allen Hamilton, Boston, MA 10/06 – 02/12
Facilities Office Services/Office Manager
Served as the Facilities Office Services Manager and Office Manager for the BAH Boston Office directly supporting employees and executives.
Liaison between building management, vendors, clients, senior executives, and office staff.
Point of contact for transferring staff and clients as well as the on boarding manager for new hires.
Served as the local program manager for the parking and transit reimbursement program, local access control officer and executed an array of functions to assist in the day to day functions of the office such as coordinating travel and reconciling expense reports.
Served and chaired several office committees such as Boston Office Operations, Holiday Committee, and the Work Force Leadership – Boston Chapter.
Expedited and coordinated shipping and receiving of material and documents through the Boston Office.
Provided many technical services such as data entry, database maintenance, document formatting and content updates, preparing reports based on collected data for proposals, project related documents, expense reports, and other report documents.
Performed as the office’s first tier of Information Technology support aiding in the resolution of printing, connectivity, email, and basic desktop/laptop issues on a daily basis utilizing the IAAS (Infrastructure as a Service) Service-Now platform.
Massachusetts Institute of Technology (MIT), Cambridge, MA 08/06 – 10/06
Performed Administrative functions such as preparing materials for school fairs around the US, entering student data, handling catering orders, ordering office supplies and providing information to students, prospective students and faculty in an office environment with a staff of twelve.
Ropes & Gray, Boston, MA 07/06
Transcribe video interviews and prepare PowerPoint presentations for firm’s internal reviews.
Bombay Company, Tallahassee, FL 06/02 – 06/06
Sales associate responsible for receiving shipments, assembling products, setting up displays, and maintaining a welcoming retail environment that drove sales revenues.
Applied open-end interviewing techniques to elicit information on needs, tastes, and budget.
Build consultative relationships with customers and returning customers to build rapport, facilitate the sales process and expedite resolution of complaints in a manner that retained goodwill, built loyalty and protected corporate assets.
Leverage expertise in up-selling and cross-selling to optimize total number of items sold per transaction.
Responsible for orienting, training and developing the competencies of new associates.
Miles V. Nelson, MD, PA, Perry, FL 05/99 – 05/06
·Performed an array of administrative support functions in a small office environment in order to assist the physician and practice manager in promoting an efficient operation that is responsive to patient needs.
·Maintained a working knowledge of all forms of documentation used in the office to organize a high volume of paperwork, assuring timeliness, accuracy, quality and confidentiality in filing data into patient records.
·Efficiently allocated time between office duties and related outside responsibilities, projecting an image of professionalism to all external contacts while performing outside errands and handling bank deposits.
Bachelor of Science, Criminology w/ Religion Minor 2005
Florida State University
Honors: Bright Futures (Merit Scholarship)
Toys for Tots 2007 – 2011
School Supplies Drive 2007 – 2011
American Cancer Society Making Strides Against Breast Cancer 2007 – 2011
Rebuilding Together Boston 2007 – 2011
New England Center for Homeless Veterans 2007 – 2011
Vision 5K Run & Walk 2007 – 2010
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