18 years experience in planning , organization development, and general and administrative management. Recognized team building, mentoring and leadership skills. Experienced in facilitating change in a workforce to support reengineering initiatives and meet organizational operating, financial and quality objectives. Ability to write and implement efficient work schedules, policies, programs and procedures. Demonstrated talent for recruiting, interviewing, hiring, directing and supervising staff. Multi-tasking, results-oriented professional diverse in security and administration environments. Possess excellent written and verbal communication, documentation and personnel administration skills.
Sales professional with a 10 year background in sales, marketing, and management in the retail industry. Proven ability to develop client base and consistently achieve solid sales results. Build on strong technical background and in-depth product knowledge to identify customer needs and concerns, recommend solutions, and become a trusted customer resource.
Customer service professional offering Customer Care Representative/Help Desk Administrator with 10 years experience diagnosing and resolving technical/customer inquiries. MCSE Certified. Proficient in Windows-based environments, Internet, and MS Office applications. Strong working knowledge of Telecommunications Products and Services. Able to clearly understand problems and find positive solutions through use of troubleshooting, problem solving, teaming and communication skills.
20 years of diversified experience. Excellent communication and problem-solving skills. Dedicated to achieving customer satisfaction as well as meeting or surpassing company expectations. Able to focus on projects, develop strategies and meet or exceed deadlines. Strong rapport with personnel, customers, and associates based on knowledge, professionalism, and integrity.
General Construction / Remodeling
20 years experience / knowledge of remodel / construction standards. Performed estimates as well as all phases of general construction including supervising crews in all phases of remodeling.
Vendor / Product Sourcing and Negotiations
Obtaining updated information ( product line, availability, price ) through use of internet searches from current as well as alternate vendors to maintain product selection, increase store gross profit and / or reduce costs.
Customer / Vendor relations
Maintain good relations by interfacing with customers / vendor sales and owners about product / prices. Use of internet ( e-mail ) to increase level of correspondence to effective resolve vendor sales staff / product / mis-ordering.
Selective hiring, effective training, implemented a cost effective scheduling of staff.
Peterson L.L.C. Rimrock, AZ 2008 to Present
Supervisor / Lead Carpenter
Performed General construction / remodeling to current building standards. Performed both residential / commercial construction per blueprints. Managed construction crew as well as all foreman duties to perform construction / remodel projects. Purchased necessary material / tools for projects. Prepared weekly payroll / material / project status reports and submitted to owner in timely fashion.
D.Wade Construction AZ 2007 to 2008
Carpenter / Remodeler
Performed general construction / remodeling as directed per supervisor in accordance to current building standards. Performed all work both residential / commercial per blueprints and industry standards.
Los Abrigados / ILX Resorts AZ 2006 to 2007
Timeshare Sales / Sr. Corporate Representative ( Exit Program )
Lighthouse Flooring AZ 2006 to 2007
Office / Carpet Sales Manager
Managed daily operations of retail flooring store, including scheduling personnel, job assignments, reconciling credit, check, and cash receipts, verifying deliveries, as well as flooring products ordered, stocking and replenishing shelf stock. Monitored security measures and loss prevention and coordinated facility maintenance and upkeep.
Tile Interiors / Abbey Carpet Cottonwood, AZ 2005 to 2006
Asst. Office Manager / Sales / Mold Remediation Specialist / Carpet Cleaning
Helped managed daily operations of retail flooring store, including scheduling measures / proposals / carpet cleaning. Job scheduling as well as payroll, accounts payable / receivable , updating bi-monthly current product pricing for on floor sales, verifying deliveries, stocking / replenishing shelf stock as well as installation products. Helped monitor security measures and loss prevention and coordinate facility maintenance and upkeep.
Village Square Chevron AZ 2000 to 2005
All phases of daily business operations including accounts payable / receivable, weekly payroll / payroll taxes, quarterly sales taxes, weekly and monthly inventory, staff management including hiring, training and scheduling. Extensive daily use of Word / Excel to track daily / monthly sales to date, credit card balance owed, store inventory value. Use of Outlook Express / Foxfire for customer / vendor e-mail correspondence. Daily usage of Microsoft Word for business / financial correspondence. Daily usage of POS and back office systems for programming / product changes. Complete store inventory and ordering on a weekly basis.
Village Square Chevron AZ 1998 to 2000
Assisted store manager with all functions of daily operations. Advancement within company due to manager leaving company.
Circle K AZ
Assistant Manager ( In Training )
Daily store / corporate operations
Paris Construction AZ
Co-owner, Vice President
Bid and performed all general construction / repairs on residential contracts. Involved in all phases of construction / repair ( Electrical, Plumbing, Carpentry etc. )
Textron / Lycoming Stratford, CT
Production Test Instrumentation Servicer
Perform service, maintenance and calibration on electro-mechanical, digital and computer type instrumentation and data acquisition systems in the production engine test cells. Utilizing schematics, wiring diagrams, technical manuals, etc. to perform such trouble-shooting as necessary to isolate defective components / assemblies.
Textron / Lycoming Stratford, CT
System Support Assembler- Grade A
Plan and perform a wide variety of divergent, complex and intricate fabrications, assemblies, installations, layout and modification operations and related operations required to mate and assemble detailed parts, subassemblies, assemblies, and / or major components into finished and complete systems required for support equipment units.
Anton / Bauer INC. Shelton, CT
Service Repair Technician
Answer product application and service questions, all types of product repairs ( ie replace wire harness, PCB, components, IC’s, etc. ) and calibration of power supplies, advanced logic controlled battery chargers, analog / digital camera micro-controllers, place and confirm replacement parts ordered, call customers with repair estimates, computer discharge / test batteries.
A&P Warehouse Liquors East Haven, CT
Stock Clerk / Cashier, Night Manager
E & J contractors Bridgeport, CT
Waldbaum’s Food Market
Assistant Dairy Manager
Stop & Shop Groceries Store Milford, CT
Trained to replace Asst. Dairy Manager
Real Estate License AZ 2007
Schooling/ active license in Real Estate in Arizona
SSCS Training School San Diego, CA
Certificate, CDB and POS Specialist
Training Classes for New POS / Back Office System.
Porter and Chester Institute Stratford, CT
Certificate, Computer and Electronics Repair
Computer Programming and Electronics Repair down to component level.
Jonathan Law High School Milford, CT
H.S. Diploma, Electronics 2 Years