P. O. Box 2992 (1218 Alton Woods Drive),
Expertise and knowledge in areas such as:
– General Management – Budgets / Financing / P&L – Staff Development
– Strategic / Organizational Planning – Relationship Sales – Customer Relations
– Sales Programs – Performance Analysis – Policy Design
– Business Development – Alliances/Partnerships – Team Building
– Customer Acquisition – Negotiations/Proposals – Forecasting
Developed and Implemented policies and procedures that provided for an 18% margin improvement by refocusing sales direction, fostering employee accountability for new business/account generation, optimizing product availability, and renegotiating vendor pricing; led the full-phase startup of a new location to eliminate logistics gaps region-wide.
Turned around a significant problem with accounts receivable. Enlisted the sales force and made them responsible to help the A/R person, and tied some of their income into A/R (by shutting off their customers) to increase motivation. I also took all the most difficult accounts on myself…to either help get them in line or remove their accounts from our sales accounts. Dropped our receivables by 15 days to come in under the company average.
Instituted new work safety practices, safety officer functions, site visits, and controls, positioning the region as the safest environment out of 31 locations for three consecutive years. Received Safety Business of the Year Award from an insurance carrier and maintained zero lost-time incidents for four years.
JAMES A. RIPLEY Page 2
E J PRESCOTT, INC., NH 1985-2008
Regional Manager ( 2005-2008)
Division Manager (2002-2005)
Assistant Division Manager / Lead Estimator (1985-2002)
HUGHES BROTHERS CONSTRUCTION COMPANY, INC., Bangor, ME 1973-1985
Other positions held with Hughes Brothers included Project Superintendent and Heavy Equipment Operator.
Degree in Pastoral Theology, Glen Cove Bible College
How to Run a Successful Customer Service program, Priority Time Management, The Art of Selling
Industry -specific courses and classes.
Co-authored and designed E J Prescott Reference Manual
Member on the Board of Directors for New Hampshire Good Roads Association
Former President New Hampshire Good Roads Association
Former President New Hampshire Educational Foundation
Designer and co-patent holder of Ripley’s Dam
Ø Managed up to 60 professionals. Responsible to the owners of the company for P&L of all projects and for producing support documents and reports for same
Ø Responsible for doubling the size of the heavy construction side of the business and for developing a series of large private development owners as repeat customers, and also had several large General Contractors who used us almost exclusively.
Ø Established a method of bidding / negotiating that allowed the company to be both efficient and accurate in how we looked at work…making us more productive for ourselves and our clients.
Ø Successfully developed and managed VIP relationships and corporate partnering
Ø Educated State engineers and engineering firms on industry products and procedures
Ø Advised and facilitated daily operations in areas including equipment management, personnel management, and physical-plant maintenance
Ø Managed a 16 person staff. Responsible for sales, budget development/analysis, warehouse operations, delivery, safety compliance, and reporting.
Ø Additional responsibility for cost controls for the company’s second largest division totaling $16.4 million in annual revenue.
Ø Instituted a “program” that demanded penalties ($1.00) for employees not taking the safety program seriously enough and rewards (a pizza lunch once a month) for those who went through the month with no penalties.
Ø Managed the operational and administrative efforts of a staff of 19 professionals.
Ø Managed $18 million Profit & Loss accountability for New Hampshire region of this waterworks material distribution company.
Ø Worked with out-of-state regional managers through operations improvements, large-scale sales efforts, and personnel scheduling/management.
Ø Responsible for budgeting, procurement, safety training/programs, sales planning, inventory control, HR, accounts receivable, plant maintenance, public relations, and technology upgrades.
Ø Designed, authored and implemented the “E J Prescott Reference Manual” which has become the “bible” of the industry and the most-requested publication of its type in the industry.
Management …. Business Development …. Operations & Planning
Professional capable of immediate impact on organizations with respect to defining and managing programs designed to support general management and operations, strategic and organizational planning, technology initiatives, business development, new ventures, and revenue growth.
Summary of Qualifications
College Degree and technically trained individual with extensive professional experience in general and operations management, sales and revenue growth, staff development and training, business development, customer relations, business operations and administration. Bottom line individual with proven track record of planning, organizing and mobilizing to create new business and penetrate new markets to increase sales and profit margins, while building an efficient operations and administrative infrastructure to meet the demands of new growth and new business ventures. Designed and implemented policies and procedures with respect to management, operations and planning, infrastructure development, new business ventures, and business operations.