Joyce Justice Echols
Whom It May Concern:
Attached for your consideration, you will find my resume, which details my education, work experience and related vocational skills. I am an effective, resourceful, creative, and customer-focused leader with 10+ years experience. Some of my achievements are as follows: managing people, identifying, analyzing and resolving operations and team problems, expediting processes to exceed customer service expectations, and training, mentoring, and performance coaching.
I believe that these accomplishments which involve the utilization of my training and analytical skills will be a valuable resource for your organization to enhance the employee development function.
I look forward to speaking with a representative of your company and sharing further information about how I can make a significant contribution to the organization.
Joyce J. Echols
Joyce Justice Echols
2809 KIRBYPKWY STE 116
MEMPHIS, TN 38119
A leadership position that will use my in-depth competency in:
Texas Southern University – Houston, TX 1982
B.A. – Psychology
University of Texas at Dallas – Dallas, TX 1986
M.A. – Industrial Psychology
ST. JUDE CHILDREN’S MEDICAL CENTER 2005-2009
Crisis Manager Provided crisis intervention services for families with terminally ill children.
LEBONHEUR CHILDREN’S MEDICAL CTR 2003-2005
Lead Case Manager
Provided counseling and services to at risk children and teens.
Oversee implementation of policies and procedures.
Plan, assign, and review work of professional staff.
Provide monthly written reports for children avocation.
International Paper 2000-2003
Customer Service & Sales Representative
Responsibilities included answering inbound customer calls in the National Sales Center for over 520 locations within the United States. Scheduling appointments and reservations for prospective customers. Resolved customer concerns and complaints.
Pettigrew & Associated Mortgage 2000-2001
Delegated and performed office duties as necessary. Responsible for customer calls and mortgage data entry.
Planet Rx. Com 1997-2000
PCCI – Pharmaceutical Customer Service Representative
Technical assistance for customers, completing prescription orders, providing aid to pharmacists in daily customer transactions. Quoting prescription pricing. Resolution of incorrect ordering of pharmaceutical products.
Bridgeforth Insurance Agency 1995-1997
Responsible for market analysis, employing promotional techniques to increase productivity in a multi-line insurance agency to include automotive, home, life, and business insurance.
Easter Seal 1994-1995
Coordinated programs for early intervention of developmental delays and disabilities. Developed individualized learning programs using specially equipped toys, computers and learning materials to stimulate the child’s development.
American Airlines 1986-1994
Facilitated sales and services for major telemarketing projects such as AT&T, Blue Cross & Blue Shield, and Mary Kay cosmetics.
References available upon request