4215 Ivy Street
East Chicago, IN 46312
To obtain a responsible professional position within a people oriented company where my performance and dedication will contribute to its growth and development.
2006 -Present Rent-A-Wreck Car Rental Chicago, IL
Franchise Store Manager
Manage and supervise rental and loaner fleet of 120 vehicles. Coordinate with service advisors regarding rental and loaner related matters. Train and motivate up to 35 rental and loaner operation employees. Supervise the maintenance of the rental fleet, including shop rentals. Ensure correct presentation of rental forms and finalization of bills. Make customer reservation as well as maintain inventory control of vehicles. Prepare daily, weekly, and monthly revenue reports, profit and loss statements, and conduct marketing projects. Demonstrate behaviors consistent with the Companyâ€™s Vision, Mission, and Values in all interactions with customers, co-workers, and vendors.
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2004-2006 City Sales Highland, IN
Will Call Shift Leader
Manage and supervise 6-10 employees in the department. Assist customers with will call orders or assist in placing new order. Supervise sales in completing accurate orders for customers. Verify orders ready to be delivered to customers and prepare paperwork for all drivers, including bill of lading. Maintain detail logs of all orders leaving the warehouse system. Record all sales activity in the will call inventory system. Coordinate UPS, Flash (Courier), Freight and other delivery mechanism where it is cost effective for the company.
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2002-2004 Expressway 95 Chicago, IL
Oversee 4-6 employees on providing excellent customer service. Manage and maintain accurate inventory records. Responsible for all customer related issues and complaints. Provide training and injury preventative maintenance with employees. Count and balance employee registers at the end of each shift.
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1998-2001 United Parcel Service Hodgkin’s, IL
Supervise the proper loading of all trucks for transport. Complete proper paperwork for drivers. Assist employees in loading trucks ensuring that the deadlines are met when given. Maintain accurate records of employeeâ€™s time and attendance cards. Enforce safety regulations.
Microsoft Office 2007, Word, Excel, Access, Groove, Outlook, and PowerPoint. Spreadsheets, Analysis Reports, Graphs, and Comparisons figures. Operating systems: Windows 2000, XP, and Vista. Typing: 45-55 WPM. 10 Key (6-8K KSPM).
2004-2007 Purdue University Calumet Hammond, IN