Extensive experience providing administrative support to internal and external customers in dynamic and highly technical environments which required an in depth understanding of how business processes work.
Supported Data Center and IT Departments for over 15 years.
·Dependable and competent self-starter with the ability to learn new skills quickly.
·Ability to communicate effectively, offer assistance, and handle stressful situations with competence.
·Skilled at handling multiple responsibilities concurrently; extremely organized and efficient; strength in problem-solving.
·Passionate contributor successful in managing multifaceted projects.
·Conscientious, resourceful and flexible team member
Microsoft Office 2007 Suite – Word, Excel, PowerPoint, Outlook; Visio; Vendor Management; Purchase Requisitions; Purchase Orders; Client Billing; Budget Reconciliation; Office Administration; Customer Service
·Other administrative duties and special projects as needed
DMSP (DAS Managed Service Provider) formed in 2001 through the consolidation of two Omnicom owned Data Centers (Rapp Collins and The M/A/R/C Group) that process work for multiple Omnicom agencies.DMSP operated a technology network connecting customer companies throughout the nation and abroad.CDS formed in 2012 for the move of the Data Center to Phoenix, Arizona.
·High degree of competence in all phases of the purchasing process
·Created a purchasing and receiving flowchart to document required process steps and provide a mechanism to ensure critical business practices were followed.
·Management Reporting Tool Development
·Design and maintenance of hardware and software databases.
·Developed an approval protocol for coding of invoices.
·Identified and implemented innovative ways to improve existing processes with the goal of providing best services for the end user.Recommended policies and procedures to enhance efficiencies or reduce expenses.
·Creation and adaptation of billing processes based upon client need and account perplexity which led to development of new and improved systems.
·Served as content expert helping to bridge learning curve of new and current employees.
·Establishment of collaborative relationships with all organizational levels.
·Participated in planning and implementation of Data Center move to Irving, Texas in 2001.