KATRINA A. DODGE
Talented, creative and energetic young professional seeking a position in:
HOTEL GUEST SERVICES/FRONT DESK
Outgoing and friendly individual with high interest in serving as a front desk/guest services worker, passionate about providing excellent guest services and high-quality care.
JOB TARGET: Long-term association with a hotel that will benefit from a motivated and dedicated individual looking to gain experience in this area.
· Strong ability to effectively handle multiple complex tasks and coordinate time
ï‚· Excellent communication skills, both written and spoken.
ï‚· Remarkable ability to work with diverse individuals and groups.
· Great Problem solving ability to analyze issues, create plans of action and reach solutions.
· Works extremely well in stressful and difficult situations
· Willingness to accept last-minute tasks and go beyond expectations
· Takes initiative when necessary
ï‚· Shepherds Ministries
1805 15th Ave. Union Grove, WI, 53182
January 2008-June 2009
Core duties: Providing in-home care at a Christian facility for adults with mental disabilities, including:
ï‚· Feeding/serving meals, clean-up, preparation, etc.
ï‚· Managing behavioral difficulties
ï‚· Helping clients achieve individual goals
ï‚· Passing medications, taking blood sugars, etc.
Supervisor: Carol Groen, ext. 1260
Reason for leaving: Moved to Virginia
At this position, I learned how to handle difficult people in extremely stressful and intense situations. Each day was a new lesson in patience, compassion, reaching goals as a team. The experience and skills I gained at Shepherds are very applicable and helpful in every aspect of life, and I believe they will help greatly in a front desk/guest services position.
ï‚· Bummys Coffee, LLC. August 2007-June 2008
no longer in business
Core duties: Solely running a family-owned coffee shop from open to close, including:
ï‚· Setting up shop for open, making coffee, setting up, etc.
ï‚· Serving costumers efficiently and with quality service and product
ï‚· Making food i.e. Paninis, wraps, etc.
ï‚· Handling bakery goods, deliveries, displaying, serving, etc.
ï‚· Making different drinks, creating new ones seasonally
ï‚· Cleaning up, closing shop
At Bummys I learned how to run a shop independently and handle diverse costumers, getting to know them individually and what they regularly ordered. I loved having a one-on-one relationship with the shop’s clients, and making them know they were valued and important. I believe this will contribute greatly I in establishing regular clientele for the hotel through providing excellent service.
Relationship: In-home caregiver
Relationship: Regular client at Bummys
Relationship: RN, medical supervisor at Shepherds