To obtain a full time administrative or customer service position with a company that has a reputation for outstanding customer service and a quality product. Seeking professional growth opportunities with a company that has an established management training program and avenues for advancement.
EXPERIENCE AND ACCOMPLISHMENTS
Life Time Fitness-Member Advisor (sales) Dec 2008-Present
Facility with over 10,000+ members in charge of account management. Responsible for hitting monthly quota and generate money for the club. Provide great customer service and handle ACH payments
Washington Mutual- Teller Sep 2007- Feb 2008
Hollywood YMCA – Membership Services Representative March 2004 – 2006
Responsible for all aspects of high volume membership sales and account management for a premier urban YMCA. The Hollywood YMCA is a 90,000 square foot fitness and program facility serving over 10,000 members.
Duties include direct sales, application processing, account management, data entry, account collections, automatic bank draft set-up, account modifications, phone inquiries, cash handling, credit card transactions, account trouble-shooting and handling member facility concerns.
Hollywood YMCA – Front Desk Representative September 2003 – March 2004
Acted as first point of contact for all members entering the facility. Daily usage at the Hollywood YMCA is 2500 members per day in an extremely fast paced setting. Answered all incoming phone lines routing calls to the appropriate department. Handled all member concerns, managed equipment and program appointments, logged guest visits, and provided membership information to all walk-up and call-in customers.
Hollywood YMCA – Teen Counselor June 2003 – March 2004
Responsible for supervision of teens enrolled in the teen center program. Provided leadership, homework assistance, program planning and implementation and counseling of teens.
YMCA – Camp Counselor and Unit Director Summer 2002 – present
Provide leadership to children ages 7 – 13 in an overnight weeklong camp setting. Supervise activities, plan program, interact with parents, and mentor youth. Additional duties as a unit director including the supervision of 8 camp counselors, 10 counselors in training and 40 campers.
Los Angeles Recreation and Parks – Referee and Program Assistant June 2003 – September 2004
Officiate basketball games for park leagues serving children ages 5 – 15. Interact with park staff, parents, and children. Control gymnasium, spectators and athletes behavior. Assist with sign-ups, marketing, and payment for leagues.
• Proficient in Microsoft Word, Excel, PowerPoint, Outlook, and Mac OS