HIGHLIGHTS OF QUALIFICATIONS:
Ability to effectively community with senior- level management. Demonstrated ability to multi-task and prioritize work flow to meet deadlines. Advanced customer service skills.
Value City Furniture, New Carrollton, MD
Â· Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service.
Â· Maintain an awareness of all promotions and advertisements.
Â· Aid customers in locating merchandise.
Â· Communicate customer requests to management.
Â· Assist in floor moves, merchandising, display maintenance, and housekeeping
Â· Assist in completing price changes within the department.
Sbarro’s Pizzeria, Annapolis MD
Â· Ensures food quality and 100% customer satisfaction through positive guest relations and ensuring products are consistent with Sbarro’s quality standards.
Â· Assists with profit & loss management by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions.
Â· Oversees all culinary functions and operations.
Â· Supervise all restaurant employees (cooks, crew, servers, dishwashers) and providing leadership and coaching to insure excellence in food preparation and sanitation.
Â· Ensure that all quality and health/safety requirements are met in accordance with federal, state and local standards.
Â· Inventory – ordering/purchasing food (heavy cost control).
Â· Personnel Management – hiring, counseling, coaching and development.
National Home Gallery, Dominican Republic
Â· Oversee activities directly related to making products or providing services.
Â· Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products.
Â· Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
Â· Manage staff, preparing work schedules and assigning specific duties.
Â· Direct and coordinate organization’s financial and budget activities to fund operations, maximize investments, and increase efficiency.
Â· Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary.
Â· Determine goods and services to be sold, and set prices and credit terms, based on forecasts of customer demand.
Â· Locate, select, and procure merchandise for resale, representing management in purchase negotiations.
American Departments, Dominican Republic
Â· Verifies cash when overages/shortages occur; assists tellers when balancing problems occur using knowledge of common errors.
Â· Examines tellers’ reports of daily transactions for accuracy.
Â· Performs duties of subordinate tellers such as mail-in cashier duties, check distribution or other duties to facilitate workflow as required.
Â· Answers questions and resolves difficult or complex problems presented by tellers or other staff.
Fluent in Spanish and English
1989- 1993 Dominican University O&M Business Administration
1993- 1995 Technical Institute Executive Assistant, Dominican Republic
1995- 1996 Technical Institute Computer Training, Dominican Republic
Operating System: Windows 97, Windows 98, Windows 2000, Windows NT, Windows XP
Applications: MS Word 6.0 and 6.1, MS Outlook 98 and 2000
Databases: MS Excel and MS Access
Office Machines: Word Processor, Fax Maker for Clients, and Xerox Machines
Other: Data Entry
FURNISHED UPON REQUEST