Operations Manager Candidate Profile
Presenting: Ranjlene Govind Pressley
Ranjlene Govind Pressley
785 Crestwell Circle
♦Atlanta, GA 30331 ♦ (478) 284-6729 ♦ email: firstname.lastname@example.org
Providing leadership in all phases of support services management including, coaching, training and development of staff, budgeting and fiscal responsibilities.
Highly motivated and dedicated to insuring that the customer’s values and mission are successful, while making sure that the job is properly conducted, (Providing passionate and extensive training to staff, Driving quality control systems and teaching employees how to understand and utilize systems to ensure customer satisfaction. Ensuring a high level of customer satisfaction throughout my tenure as Operations manager at Perfect Alliance Maintenance, Senior Pharmacy Tech University of Kentucky Hospital, Lead Pharmacy Tech at Saint John’s Hospital and Hospitality Manager at Museum of Tolerance.
♦ Analytical Skills ♦ Builds Relationships ♦ Proactive
♦ Results Oriented ♦ Hands-On ♦ High Energy
♦ Budgetary Experience ♦ Customer Focus
March, 2009 – Present
University of Kentucky, 489 bed Level One trauma center. Responsible for pain management and delivery of medication on a timely manner.
¨ Successfully maintaining stock PCA for pain management to hospital policies and regulatory guidelines according University of Kentucky standards.
¨ Accountable for medication delivery in a timely manner
¨ Create strong relationship between nursing and pharmacy
¨ Oversaw pharmacy quality control systems and operations procedures
¨ Implemented pharmacies’ training program consisting of on-the-job and formal training for new pharmacy staff
March, 1997 – November, 2008
Saint John’s Hospital, 300 beds offers a full range of medical services including cancer care, cardiology, orthopedics and women services. Provided excellent customer services and patient care. Managed and trained new pharmacy employees. Successfully coordinated two pharmacy relocations. Maintained great relationships between Pharmacy and Nursing
¨ Responsible for providing pharmaceutical products to inpatients while maintaining safety, infections control and quality.
¨ Responsible for initial and refresher training for pharmaceutical technicians.
¨ Committees: Environment of Care, Safety, Radiation Safety, Infection Control, JCAHO Compliance, Patient Safety, Patient Satisfaction, Potential Account Surveying, Facilities Compliance.
¨ Successfully controlled staffing schedule according to matrix.
¨ Focused on improving customer service and enhancing patient care. I am familiar with a wide range of pharmaceutical products including approved and unapproved indications and safety considerations.
October, 2004 – March 2009
Direct full service operations of the Environmental Services at Various accounts including Petnet Solutions pharmacy, Motherland Music, Regis Salon, Orthodox Center for Learning and Timeline Printing. Succefully created housekeeping budget.
¨ Ensure that the highest level of standards for pharmacy cleanliness are consistently achieved and maintained according to hospital policies and regulatory guidelines
¨ Implemented training program consisting of on-the-job and formal training for direct labor staff
¨ Cold calling and cold canvassing for janitorial services
¨ Supervised, scheduled, interviewed/trained, evaluated, counseled, directed/developed, and assisted a staff of direct labor employees.
¨ Survey new businesses and closing accounts
¨ Oversaw quality control systems and operations procedures
January, 1992 – October, 1995
Museum of Tolerance, the only museum of its kind in the world. It is the educational arm of the Simon Wiesenthal Center, an internationally renowned human rights organization dedicated to promoting respect and mutual understanding, through education, community partnerships, and civic engagement. . Visitors become witnesses to history and explore the dynamics of bigotry and discrimination that are still embedded in society today. Through interactive exhibits, special events, and customized programs for youths and adults, the Museum engages visitors’ hearts and minds, while challenging them to assume personal responsibility for positive change
¨ Managed 25 tour guides and volunteers
¨ Scheduled school and group tours
¨ Implemented training program consisting of current and new exhibits
¨ Supervised, scheduled, interviewed, evaluated, counseled, directed/developed, and assisted a staff of direct labor employees.
¨ Responsible for quality assurance and customer satisfaction.
♦ 2002-2004 Madison University, Gulfport, MS
Master of Science Business Administration
♦ 1997-2002 Madison University, Gulfport, MS
Bachelor of Science Business Administration