LAURA N. ADAMS
Career-minded Administration Professional with exceptional organization, communication, multi-tasking, data entry/quality control, attention to detail, and customer service skills.
SUMMARY OF QUALIFICATIONS
10+ years experience providing exceptional administration and management
Excellent organization, prioritization, flexibility, and attention to detail skills
Proven excellent verbal and written communication, customer service, and presentation skills
Utilize excellent judgment, time management skills and multi-tasking to ensure goals and deadlines are consistently met or exceeded
Proven self-starter, working independently while contributing to the success of the entire team
Demonstrated ability to interpret and apply a body of rules, regulations, policies, directives or laws
Exceptional office management systems, computer, (MS Office Professional Suite; WordPerfect, etc.), database, and data quality control skills
Administrative Assistant / Marketing Coordinator 7/2008-4/2009
Anderson & Adkins CPA, PC Evans, GA
• Provided exceptional administrative support to 17-member firm, including executive assistance to a partner and administration aspects of audits and business valuations.
Consistently met or exceeded payroll deadline for 10 diverse clients while managing numerous other demanding responsibilities.
Processed confidential and sensitive material, managed progression of audits from beginning to final disposition, prepared and processed correspondence and inquiries to clients, financial institutions and other third parties.
Entered client and project data into respective database programs and performed quality data control, report inquiries and status reports.
Managed information technology for firm. Recommended a disaster recovery plan that would eliminate potential catastrophic down-time. Applied weekly updates for 10+ software applications during very busy tax season with zero down time. Established remote access accounts for clients and assisted clients and staff as needed.
Executive Assistant / Communications Director 9/2006 â€“ 3/2008
Trinity on the Hill United Methodist Church Augusta, GA
Served as Executive Assistant to Senior Pastor, Business Administrator, and Director of Outreach, and later as Director of Communications for entire church.
Coordinated and scheduled Altar Guild flowers, baptisms, weddings, Lake Site, and Key Control programs, and managed the church-wide automated calendar.
Performed data quality control for the church-wide calendar, financial system, membership and visitor data and volunteer program databases.
Coordinated committee, council, and board meetings; prepared presentations, agenda, and minutes.
Created a publication numbering management system for over 50 official publications, resulting in efficient updates and replacement of previous versions throughout church campus.
Brought church automated calendar and church information on conference website to a position of reliability and accuracy for first time in four years.
Designed, produced and distributed weekly church newsletter, Sunday order of worship and other mass mailings. Finalized layout and design of brochures and other printed materials for seven ministry areas.
Executive Assistant / Marketing Communications Manager 10/2005 â€“ 3/2006
AGY World Headquarters Aiken, SC
Provided professional administrative support to the CEO, CFO, and VP Sales. Managed the sales and marketing budgets for the CEO, World HQ and Sales areas.
Managed customer relations and public relations for the corporation during the stressful time of due diligence for a potential sale of the company.
Managed Trademark, Confidential Agreement, Service Agreement, and License files, working with corporate attorneys for compliance and new or renewal actions.
Laura N. Adams • • • Page 2
Manager 4/2005 â€“ 9/2005
Accent on Hair, Inc. Augusta, GA
Managed day-to-day operations of a busy salon – scheduled appointments, managed client relations, business operations, web site, product pricing and stocking, and computer and network support.
Developed product and supply inventory levels; purchased software module that automated inventory levels and reports and graphs, enabling planned and focused marketing and product and supply ordering.
Purchased software and hardware to convert salon to bar-code inventory and pricing system, which eliminated pricing errors, expanded availability of stylists, improved business operations and professional look of the salon.
• Updated product pricing to current year retail rates, resulting in 10% increased revenue, and created process to manage pricing changes.
Director Community Clinics 7/2002 â€“ 2/2005
University Healthcare System, Inc. Augusta, GA
Directed healthcare and business operations for nine indigent clinics, three community clinics, three physician practices, and marketing for Columbia County Prompt Care and two Occupational Health Centers. Supervised 35 staff and co-supervised three Department of Family and Children Services Case Workers.
Expertly managed 13 state and federal operating, contract and subcontract budgets in excess of $2 million.
• Managed 100 percent of customer complaints and concerns for University Healthcare Systemâ€™s division of community services without having to escalate any issues to upper management.
Redesigned the Patient Satisfaction Survey for Prompt Care, resulting in targeted process changes and significant improvements in customersâ€™ satisfaction with registration and discharge areas.
Enhanced quality of care to chemotherapy patients by relocating to a vacated room large enough to accommodate friends and family, installing a TV, and providing personal CD players, headphones and a selection of CDs.
Developed Occupational Medicine employer and employee satisfaction surveys. Implemented feedback-based changes resulting in process modifications and customer service training.
ADMINISTRATIVE Director 7/1993 â€“ 3/2002
Medical College of Georgia Augusta, GA
Directed Telemedicine Center operations; supervised eight staff.
Managed operations of the Georgia Statewide Telemedicine Program, involving statewide travel to present and build collaborative strategies and relationships with other health care entities, providers and administrators.
Developed standardized protocols and procedures, training programs, and the creation and management of statewide facility participation agreements and physician contracts.
Collaborated on and expertly managed federal, state, and inter-institutional budgets of $5+ million.
Founded the Annual Georgia Statewide Telemedicine Program Conference, a mechanism used to maintain and enhance positive working relationships with providers, users, and insurers.
EDUCATION AND TRAINING
BACHELOR OF SCIENCE â€“ HEALTHCARE MANAGEMENT
Southern Illinois University Carbondale, IL
MASTER OF BUSINESS ADMINISTRATION – COMPLETED 30 SEMESTER HOURS
University of South Carolina Columbia, SC
Selected SPECIALIZED TRAINING / PROFESSIONAL DEVELOPMENT
Providing Outstanding Customer Service; Milton Gay, LCSW, New Directions Consulting Services, Inc.
Time Management; Milton S. Gay, LCSW, New Directions Consulting Services, Inc.
Giving our Customers our Best; Dr. Constance J. Pritchard, The Pritchard Group, Inc.
Raising the Bar: Achieving Exceptional Business Performance Through Work Force Excellence; VHA
Managing Generational Differences; CareerStrategies
Dealing with Conflict and Confrontation; CareerTrack