Seeking a position as an Administrative Assistant or other clerical support position within an office setting.
Tidewater Community College, VA Beach VA, A.S.S. Degree in Administrative Support Technology, May 2007
Pursuing Bachelor of Science in Human Services, Old Dominion University, December 2011 graduation
Microsoft Office Specialist Certification (Word 2003), April 2008
Tidewater Community College, Student Employment Services Office, VA Beach, VA: Administrative & Office Specialist II (4/2007 – Present) Provide clerical support for the Student Employment Services Office and also the primary point of contact and information to students utilizing the services of the office. Typing various correspondences processes mail merges, faxing & emailing (utilizing GroupWise) information to students and college staff members, maintaining bulletin boards, assisting with the annual job fair, and handles personal and confidential information.
Amerigroup Corp., VA Beach, VA: (AppleOne Employment Services): Provider Information Specialist (9/2006 – 3/2007) Responsible for processing new provider additions, maintenance of provider data consisting of approved changes, and vendor roster updates in the AMISYS provider sub-system. Responsible for the resolution of provider issues for claims pended to Provider Configuration, responsible for the resolution of phone logs, communicate with physicians and their office staff to request and validate provider information. I also assist in the maintenance and updates to various files and department documentation. Research and resolve system related issues pertaining to provider information and configuration, and adheres to departmental and corporate Policies and Procedures as outlined by Management. Performed other duties as assigned.
MAP Communications, Chesapeake, VA: Receptionist/Answering Service (3/05 – 02/2006) I assisted business owners by providing virtual receptionist services to thousands of businesses across the country. I specialized in call handling for a wide range of industries including Government Agencies, Property Management, Medical Professionals, Attorneys, and Contractors. As a receptionist with MAP Communications, I was expected to have professional and courteous communication skills coupled with an enthusiastic attitude.
GC Services/MCI, Chesapeake VA: General Operator (12/01 – 08/31/04) I placed long distance phone calls and answered general processing questions. I taught/educated customers of the ways to use calling cards and to place domestic and international calls. Position required excellent customer service skills, attention to detail, outstanding problem-solving and analytical skills, heavy data entry and telephone usage.
Sentara Norfolk General Hospital, Norfolk VA: Administrative Associate (01/01 – 12/01) I worked in the Admitting Department where I registered, admitted and also discharged patients. Heavy data entry and customer contact. Verified insurance, demographics, ordered lab work and x-rays per physicians’ requests. Greeted visitors and patients, escorted customers to their correct departments and appointments, collected co-pays and deductibles, and handled other duties as assigned.
Sentara Health Management, VA Beach VA: Member Services Representative (01/00 – 01/01) I handled incoming calls from customers who had questions and concerns about their insurance (Optima). Explained/educated customers of benefits, co-pays, deductibles, and also inquiries about insurance claims, define problems and draw valid conclusions. Heavy data entry and telephone contact.
Sentara Leigh Hospital, Norfolk VA: Administrative Associate (05/97 – 01/00) I worked in the Admitting Department where I registered, admitted, and also discharged patients. Greeted visitors and patients, verified insurance, demographics, collected co-pays, answered multi-line phone system, heavy day entry, customer contact. Also helped cover shifts in the Emergency Department as well as the Information Desk. I performed other duties as assigned.
Typing 50wpm, Microsoft Office (Word, Excel, Access, PowerPoint, Desktop Publishing, Outlook), Microsoft Office Specialist Certification (Word 2003), working knowledge of Accounting, QuickBooks, records management, data entry, customer service, telephone etiquette and call center/operator experience, knowledge of using a fax machine, copier, Dictaphone, personal computer.
Member – International Association of Administrative Professionals (IAAP)
Member – Business & Professional Women USA (BPW/USA)
Furnished upon request.