Summary of Qualifications
Excellent Human Resources background, including applicant screening and processing. Solid background in Computer software operations and training. Professional written / oral and interpersonal communication skills. Outgoing personality with strong communication, problem solving, and decision making skills. 12 years Experience in Customer Service. 5 years experience in Collections. Knowledgeable in billing, ten- key, data entry, excellent phone and filing and typing skills- 45+wpm.
2008-2009 First Coast Options/ Processing Analyst; Kelly Services
Medicare Part-B /J-1 Analyst. Screened, verified and processed Medicare applications. Performed with professional communication skills, both oral and written, with medical providers and their staff; via phone, fax, e-mail and postal services. Performed successful quality roles in production, maintained logical thinking abilities at all times to evaluate information through research and questioning for reasoning and problem solving.
2007-2008 Teleperformance / Customer Services Representative
Columbus, Ohio (1-614-621-5858)
Processed and screened Identity Theft Coverage applications in an in-bound call center atmosphere. Communicated both by phone and or e-mail with clients, concerning any outstanding monetary usage on their credit cards, bank account and or credit report inquiries.
2003-2005 General Ionics/ Customer Service Representative Gahanna, Ohio (614-863-6972)
Worked very well with Sales Representatives, Management and Service Technicians scheduling appointments for, in home demonstrations and installations of company’s products and service calls. Posses responsible account management and Human Resources experience. Applied professional collections techniques when need to resolve back or overdue payment situations. Prepared, Monthly, Quarterly and Annual office expenses, Sales reports, as well as pay roll and petty cash expenses.
2002-2003 McDonalds Restaurant/ Management
Fla.( 2000-2001), Columbus, Ohio (614-759-1696)
Supervised restaurant operations for opening and closing of the restaurant cashier duties. Prepared and distributed required monetary funds for front- end and drive thru counter personnel. Trained and supervised 8-12 employees with professionalism.
2001-2002 National Cash Advance/ Customer Service Representative
Fla. Lem Turner Road
Experienced in unsececued Lending Loans. Loan officer/ Banking and auditing personnel experience. Proficient in improving customer relations. Excellent planning and scheduling organizational development and leadership qualifications.
2000-2001 Urban Jacksonville/ Home health Aid
Assisted elderly persons with day to day, home maintance, personal hygene, prepared meals and provided tranportation to and from doctors appointments.
Education 1999 High School Diploma; Florida Community College
2006 Columbus State Community College; Columbus, Ohio