OBJECTIVE: To obtain a position within the auspices of state, government or city organizations in which I may utilize my interpersonal skills, organizational and professional management experience earned while serving children and families for the past 11 years as a Social Service Case Worker.
TROY STATE UNIVERSITY- Attended from August 1992 to August 1997, earned a Bachelor of Science Degree.
Major: Human Services (30 hrs) Minor: Social Work (30 hrs) G.P.A: 2.8
Total Semester hours: 138
Completed one year: Master of Science Degree in Community Counseling at Troy State University (1997-1998).
03 Mar 08 – 17 Jul 09
Social Service CMII
Juvenile Justice Unit
Dept of Children’s Services
Nashville, TN 37243
Provided professional social work services in support of Treatment Team requirements and initiatives. Knowledgeable of regulations, laws and procedures pertaining to child and spouse abuse, protection and neglect. Served as liaison between community and city agencies. Typed (70wpm) and maintained accurate reports of all cases managed. Facilitated professional advisory services and training to other direct care professionals, newly assigned personnel, and supportive services programs. Obtain social history and personal information during the assessment phase to ascertain the impact of the maltreatment on the individual, family, unit or community. Conducted needs assessment, determine prevention requirements, and develop primary prevention plan for peers. Received Award for Service (7 May 09)
07 Dec 07 – 01 Mar 08
Customer Care Associate
Clarksville, TN 37040
Formulated, developed and implemented problem solving for wireless customers of AT&T products. Administered direct customer care to Northeast Region clients of
AT &T wireless and residential services. Managed high volume of calls on a daily basis. Maintained accurate reports of customer accounts.
05 Nov 06 – 30 June 07
Social Service CMII
Dept. of Children Services
Clayton, AL 36016
Serviced children and families mandated by the courts for services due to at risk of out of home placement or placement in states custody. Obtained and evaluated reports of child or spouse abuse to determine urgency of conducting investigation of allegations. Maintained accurate records of any and all documents pertinent to resolving allegations. Oversaw Educational, medical and financial affairs of families. Acted as liaison between Family Court and Community Service Agencies, Conducted psychosocial assessment, needs assessment and eligibility tools to determine a service plan for families.
Targeted Case Management Certified (10 Jan 07)
19 Nov 05 – 15 Oct 06
Social Services CMI
Dept. of Children Services
Montgomery, AL 36010
Managed families and children mandated by courts for services to prevent out of home placement or termination of parental rights. Obtained and evaluated reports of child abuse or neglect to determine urgency of conducting investigation of reported allegations. Oversaw daily social, medical, financial and legal affairs of clients. Responsible for timely submission of court mandated progress reports. Acted as a liaison between children and families and community agencies, state and local agencies providing supportive services to children and families. Maintained accurate records of actions performed on allegation.
August 28, 2009
Air Force Personnel Center
Maxwell Air Force Base, Alabama 36112-6334
Dear Mrs. K. Lyndstrom,
I am submitting the enclosed resume for the Job Announcement Number:
I am confident that I possess the knowledge, leadership and proficiency and discipline necessary to uphold the mission of the United States Air Force by delivering sovereign options for the defense of the United States of America and its global interests and supporting the vision of Global Vigilance, Reach and Power.
Interacting with people has always been one of my strongest attributes. Through my experience as an advocate for children and families, I’m experienced in promoting timely information exchange, coordinated collaborative prevention efforts, and established resource links and community partnerships. In addition, I formulated strategies to generate interest, acceptance, and participation by city, state and local consumers, resource suppliers, and eligible vendors to support children and families in need of social services and community outreach.
My resume’ is only a snap shot of skills and abilities necessary in order to serve children and families of the Air Force community. However; my performance has been rated among the best by former employers and colleagues, I am dependable, loyal, hard working, meet high standards and disciplined to name only a few traits that I possess.
I am available to meet with you at your convenience to discuss your mission and vision and my background. Thank you for your time and consideration. I look forward to your response.