Certified Office Assistant II, trained in Microsoft Office applications such as Word, Excel, and Access. Proficient in managing multi-line telephones, general office machines, alpha and numeric filling, recordkeeping, data entry, and 10 key calculator.
SUCCESS SKILLS WORKSHOPS
Attended Success Skills Workshops: Conflict Resolution, Time Management, Team Building, Goal Setting, Stress Management, True Colors, and Budget Management.
Pima Community College
Office Assistant II Certificate 2008 -2009
Oregon State University Portland, OR.
Entry Level Counselor Certificate 1992
Those Who Care Inc 2009-Present
Human Resources Manager
Recruitment management such as community outreach and job fairs, job posting, application tracking, pre employment screening, phone and in person interviews, reference and background checks, hiring, new employee orientation, maintain master employee data base, track training, vacation hours, employee anniversary dates, and employee evaluations. Initiate employee benefits program including COBRA insurance when terminating employee chooses to participate. Maintain FMLA requests, vacation requests, and time off requests. Assist supervisors in staffing deficits according to client census. Maintain employee files ensuring documentation meets or exceeds state licensing requirements. Assist with payroll and unemployment insurance hearings.
Provided administrative support to Program Director, Case Managers and staff. Audited employee and client files insuring state and federal compliance. Interviewed, verified references, completed new hire paperwork. Tracked and arranged employee training using MS Excel program. Took minutes of meetings, typed minutes, memos, and correspondence using MS Word program. Maintained employee and client files. Assisted adult clients as needed.
State of Arizona 2004-2006
Human Service Specialist II
Case Manager Aide for Child Protective Services. Supervised child and parent visitation. Transported children to and from visitation. Documented events of visitation and enter notes in CHILDS software program on assigned PC. Testified in court as needed. Promoted to Case Manager for JOBS program. Assisted clients on welfare to obtain employment. Completed vouchers for daycare, clothing, auto repairs, and bus passes. Conducted job readiness, interviewing skills and professional appearance workshops.
Dr. William Inboden 2001-2004
Front Desk Receptionist. Answered phones, triage, and scheduled appointments. Check in/check out patients, collected payments, posted charges, insurance verification, obtained prior authorization, completed referrals requests, assisted in billing, copied medical records, roomed patients and took vitals as needed.
Palo Verde Mental Hospital 1995-2001
Urgent Care Receptionist
Front Desk Receptionist for Urgent Care. Answered phones, triaged calls, handled crisis calls, insurance verification, check in and check out patients, patient admitting. Patient observation, and suicide watch, take down combative patients, took vitals as needed.
Laboratory Corporation of America 1993-1995
Switchboard Operator. Answered phones, provide information to public. Received calls from hospitals, clinics, and doctor’s offices for lab pick ups. Contacted drivers via two-way radio and dispatched drivers to pick up labs. Answered calls from drivers, read maps and gave directions when needed. Problem solved difficult pick ups for drivers. Computer tracking of all phone calls. Checked in all sampled from drivers and log them into the computer data system.