To have personal and professional growth in a company that promotes from within while also proving to be a valuable asset to the company.
Customer Service Representative
2007-2009 T-Mobile USA Wichita, Ks
Handle all billing related matters.
Initial retention of customers
Troubleshooting minor issues.
Educating customers on new T-mobile products and services.
Technical Support Representative
2006- 2007 Nucomm International Wichita, Ks
Troubleshoot hi-speed internet issues.
Handle all billing aspects of the account including payments and initial set up of service.
Schedule and communicate with the dispatch of technicians.
Coached other CSRs by providing floor support.
Customer Care Agent
2004-2005 Royal Caribbean Wichita, Ks
Schedule group cruise and entertainment packages.
Maintain the account from initial payment to the boarding of the cruise.
Handle any grievances that may have occurred post boarding.
Telemarketing Sales Representative
2002-2004 MCI Worldcom, Wichita, KS
Solicit new customer through an outbound cold calling systems.
Consistently exceeded monthly sales goals.
Top Sales 2003.
Recent Company Accomplishments
January 2008 Top Performer, floor support
February 2008 Red Hat at the Victoria,TX Outsourcer for new flex pay reps. March 2008 Top Performer
Customer Pro top 10% in the call center 2009.
Customer Champion top 2% in the nation 2009
Provide feedback to other CSR concerning metrics.
References References are available on request.