Bashir T. Shakir sr.
1636 North 29th street· Philadelphia, PA 19121 · (215 253 9804 ) / email@example.com
Seeking a long-term commitment as well as a professional work environment. A full-time position with a highly reputable Collection agency where I can use my interpersonal skills that will allow me to advance. My goal is to enhance your company’s growth as well as career objective.
Areas of strength
Powerful telephone skills, able to establish immediate trust and confidence.
Persistence, patience and sensitive to customers’ needs and apprehensions.
Highlights of experience
Collector of the month
Manage and maintained own file
Personal contact number for client to call
CERTIFIED TRAVEL AGENT 4/2008 To Present Leave it 2 us 2 Travel, Philadelphia, PA
Provided literature and information to clients concerning local, interstate and international tours, travel routes, accommodation, fares and travel regulations. Discussed client requirements and advise on suitable options. Planned, prepared and cost itineraries (travel plans) for clients. Made travel, accommodation and related bookings. Confirmed bookings and notified clients of luggage limits, insurance, medical, passport, visa and currency requirements. Issued tickets for travel, accommodation vouchers and all relevant documentation. Collected payments and maintained records of transactions. Assisted with changes to travel arrangements and bookings where required
collector 2/11/2008 to 07/31/2008 NCB Management Services
Collections, counsel debt, computer knowledge, send email documents, excellent customer service on the phone.
Collector 2006-2007 Alliance One Inc. Trevose, PA
Collections, counsel debt, debt consolidation, mortgages, personal loans, computer knowledge, copying, supervising new employees. Responsible for all third party collection accounts for Chase Bank portfolio. Worked in a high volume in-bound collections center collecting on accounts that are 365+ days past due. Negotiate payments for past due accounts, offer settlements on the full balance due. If debtor is not able to comply with the terms of the agreement made, I would negotiate a new payment agreement requiring 30% of the balance owed as a down payment. Accept payments over the phone via check, credit card and/or Western Union. Use Skip Tracing programs to locate debtors in an attempt to collect the debt owed.
Collector 2003-2006 Penncro Associates, Inc. Southampton, PA
Collections, counsel debt, debt consolidation, mortgages, personal loans, computer knowledge, copying, supervising new employees. Handled irate customers; responsible for handling and resolving complaints and negotiated payment arrangements.
Collector 2000-2003 NCO Financial Upper Darby, PA
Collections, counsel debt, debt consolidation, mortgages, personal loans, computer knowledge, copying, supervising new employees. Handled irate customers; responsible for handling and resolving complaints and negotiated payment arrangements
Laborer 2000-2002 Laborers International Union of North America Local 332
Set up shows at Philadelphia Convention Center; set up at First Union Center for Republican Convention; set up for Mayor John Street’s election; worked various positions as Laborer.
Sales representative 1999-2000 RHM Teleservices, Philadelphia, PA
Telephone sales for various companies.
Basic data entry
Sales representative 1997-2000 Inter-Media Marketing,Philadelphia, PA
Telephone sales for insurance companies; Verizon and QVC.
Basic data entry
High School 1993-1997
Germantown High School Philadelphia, PA
Studied Criminal Law
• Knowledge of TYSE, FACS and CRS system
• Verbal communication
• Interpersonal skills
• Data entry
• Decision making
• Results oriented
• Asbestos abatement
Certificate of Merit, Health and Safety and asbestos abatement techniques for workers
Certificate of training Mason Tending
-References Furnished Upon Request-