Customer Service Relations
Special Circuit Testing
Customer Account Executive 7/2009 – 9/2009
Comcast, White Marsh, MD
Interact with customers via phone in a call center. Maintaining accounts daily, and technical support for internet phone and cable services. Accessing multiple programs simultaneously, and multi tasking. Creating a rapport with customers in order to provide excellent customer service.
Supervisor 2003- 2008
Home Depot, Ellicott City MD
Process a weekly inventory and reports. Supervise employees in several departments including, Garden Receiving, and Night Operations Supervisor. Coordinating schedules for the entire store staff. Interact with customers providing excellent customer service and sales support. Trained new associates and performed interviews. Maintained and counted cash distribution and deposit drops. Responsible for opening and closing the store. As a key holder I was responsible for day to day operations and all store keys.
Maintenance Administrator 1997 – 2000
Verizon Call Center, Baltimore, MD
Interacted with customers, and various departments within Verizon. Received and resolved inquires by using Telephone Maintenance Repair, Troubleshooting and Circuit Testing. Assisted and resolved escalated customer complaints. Assisted a large number of customers daily over the phone and in person.
Customer Service Representative 1996 – 1997
K-Mart, Baltimore, MD
Developed a rapport with new and repeat customers. Assisted customers with their new purchases. Provided various information on products and services. General cashier duties.
Greeter 1995 – 1996
Salvation Army, Baltimore, MD
Greeted customers in a friendly manner. Assisted individuals by providing efficient customer service.
Child Caregiver 1993 – 1994
Child Daycare Center Baltimore , MD
Worked with children two thru four years of age. Assisted in the developmental skills.
High School Diploma June 1997
Woodlawn High School