New Rochelle New York 10803 Apt. H
Â· Working with convicted-felons in a maximum security prison
Â· Counseling and mentoring student/inmates
Â· Working directly with Correctional counselors and substance abuse counselors.
Â· Reporting directly to Superintendents and Deputy Superintendents
Â· IT Professional with operations and network experience
Â· Proficient knowledge in Veritas, Autosys, Control M and server related functions
PROFESSIONAL WORK EXPERIENCE
Bedford Hills Correctional Facility 07/07-Present
Computer Tech Instructor
Teaching inmates the fundamentals of Personal Computers
Supervising 30 students in a class-room environment both AM and PM
One on One orientation with new students
Inmate case studies
Working throughout the facility to trouble-shoot Pc-related problems
Reporting directly to Superintendant of Programs on a daily basis
Have graduated 37 student/inmates with vocational titles.
Working with correction counselors.
Knowledge of Twelve Step Programs (A.A and N.A.)
Oasis-New Rochelle Shelter 12/06-07/07
Client Care Worker
Working with homeless men and women
Monitoring residents as well as caring for there needs
Writing and Creating shift turnover reports
Reporting directly with the Director of Operations and all officers of the New York
State Shelter Syetems(Oasis)
Member of the (National Black Alcohol and Addictions Counsel)-NBAAC
Journal News Harrison New York ,NY 04/06-08/06
Technical Operations Coordinator
Working knowledge of As400 systems I-series
Working with job schedules and backups
Workable knowledge of printing using outq queues and wrkques
Working knowledge of End-of-Day and Start of Day Operations
Able to work flexible shifts
Working knowledge of Ftp and Adpower
Maintaining shift schedules and training
Maintaining daily shift turnovers and reporting to Data Center Management
HSBC Bank North America, New York, NY 09/98 – 01/06
Handled heavy phone volumes dealing with users and venders, and assisted other users with system and network knowledge.
Created trouble tickets using GSD/USD calling 1st, 2nd and 3rd support
Supervised and coordinated workers engaged in problem-solving, monitored, and installed data communication equipment and software
Checked IP address and re-booted servers
Performed night shift operations as well as monitored all network resources.
Called services for UNIX and HP server hardware failures and notified supervisor or computer maintenance technicians of equipment malfunctions.
Planned and established work schedules and trained newly hired operators.
Monitoring of all data center platforms,and troubleshooting issues,creating problem/resolve tickets
EDUCATION & CERTIFICATES
College of New Rochelle New Resources 2008-Present
Major: Psychology 70 credits
National Black Alcohol and Addictions Council 1997-Present