Elizabeth E. Mays
15509 Allie Byrd Road
Ocean Springs, Ms 39564
Seeking a position as a supervisor, assistant supervisor, office personnel, or sales person in retail sales or related industries.
Imperial Palace,June 2009-Present; Unemployed October 2008 â€“June 2009; Beau Rivage, August 2006-October 2008; Imperial Palace, December 2005-August 2006;Beau Rivage,March 1999-December 2005, Imperial Palace, December 1997 â€“ June 1998
Enforcing company policies.
Confirm beginning and ending cash booth balance sheets match.
Insure cash booths are properly funded.
Insure the needs of special guests are handled in a courteous manner
Insuring guest problems are resolved quickly and in a courteous manner.
Performed Operations Supervisor Duties to include:
Scheduling personnel to meet department requirements.
Monitored payroll to meet upper managementâ€™s budget requirements.
Maintaining employee records up to date.
Developed and Conducted a Training Program that Standardized the:
Training of new personnel for a quicker transition into the job environment.
Procedures for resolving customer complaints/disputes.
Procedures for properly completing IRS tax forms.
Minor maintenance procedures to equipment to minimize equipment down time.
*Microsoft Word Processor *Microsoft Office Excel 2007 *Microsoft Word Spreadsheet *Microsoft Word Database *Microsoft Office word 2007 TRAINING: Associate Development and Sponsor Training Supervisorâ€™s Seminars I and II One Minute Manager Training Management Development Program