EDUCATION: MONTGOMERY COLLEGEâ€¦Rockville, Maryland
Classes in Computer Instructionâ€¦.90 – 92
Classes Towards Mental Health â€¦..2005-06
(6/06 – 8/09) Office Assistant
Â· Administrative duties, utilizing general office skills and techniques particularly Word templates
Process vendor invoices, vendor reconciliation, and employee expenses , data entry and formatting
Â· Input and code timesheets into computers
Â· Keep calendars, answer telephones, manage schedules
Â· Order office supplies
(3/01 – 6/05) Quality Control Analyst/Office Assistant
Â· Verify hospital, office base, contractor and pharmacy records to ensure Quality control compliance;
Â· Verify Cpt and diagnosis codes for correct cost.
Â· Reconcile expenses to ensure alignment with service provider and diagnostic service codes.
Â· Process time sheets, travel expense claims; new hire forms. Perform basic filing, faxing and copying of requested material.
A&A Answering Service
(8/00-2/01) Customer Service Receptionist
Â· Answering inbound calls in person
Â· Alphanumerically transmit messages to pagers, store in voicemail boxes and/or auto-fax to recipient
Â· Processed catalog or other orders, verify credit card purchases and print necessary shipping labels
Â· Schedules appointments
Â· Independent resource for business by serving as a dealer location and referral hotline.
Â· Supplement or back-up on-site receptionists
Â· Broadcast faxes to multiple locations
Â· Provide fax back or fax-on-demand
(10/99-7/00) Customer Service Rep
Â· Schedule appointments in accordance with written guidelines
Â· Transfer calls to advise and emergency nurses
Â· Educate members on primary care screening guidelines
Â· Pre-enroll new members and assist them in choosing a personal provider
Â· Manage a high volume of calls in accordance with quality standards
Â· Understand various insurance products and service delivery plans
Â· Provide additional service to members when appropriate
Â· Recognize situations which require supervisor assistance
Â· Effectively utilize the computer scheduling, messaging, referral and appointment help system
Â· Assist with departmental administrative duties, including sending pre-appointment instructions to members
SKILLS: Enjoy keeping a busy schedule and advancing my skills. Very energetic, positive, hard working and self-motivating. Thrives on completion with success. Great working with and motivating people. Experience in supervising co-workers as well as assisting customers and tenants.
COMPUTERS: * MS Word
Salary: * $26,000 And Up
REFERENCES: Available Upon Request