David Anthony Paul Fearon
Seeking a full-time diversified and rewarding position, that will utilize my past experience and computer skills to the fullest; my organizational and customer service knowledge, and offer opportunity to grow more proficiently through new technology.
Mature self-starter with excellent communication skills.
Ability to interact with all levels of management, as well as, individuals of all backgrounds.
Cooperative and flexible team player; equally effective working independently.
Enthusiastic, dependable, honest, and productive individual.
Quick to learn and retain new concepts with an eye toward detail.
1990 – 2008 – Trained on several different Alarm Handling/Monitoring software packages, including CCTV.
1978 – 1989 – While serving in the British Army I trained to advance level as a Military Clerk, and to a basic level for communications. Attended a four-week course on word processing and the use of a Database.
1973 -1978 – Attended High School in the United Kingdom – Passed exams in English, Math, Physics, Woodwork; Art and Technical Drawing.
· Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
· Monitoring/Assessing performance of myself, other individuals, or organizations to make improvements or take corrective action.
· Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
· Internet research, e-mail, scanning and photographic editing software, configuring virus protection software.
· Proficient in the use of PCs.
· Keyboarding, 40 wpm.
|MyPAlive! Liverpool, United Kingdom||June. 2009 – Dec 2009|
|Call Center Agent|
|v Acted as a Virtual Telephone Answering Service for a U.K. based paging company.
v Provided 24/7 emergency callout for engineers, doctors, vets, homecare and social services.
v Specialist Services included customer internet support, brochure requests, store locators, staff time management, message taking and fault helpdesk.
|ADT Fire And Security/National Monitoring/Securicor, United Kingdom||February 1990 – Sept 2008|
|Alarm Handling Operator|
v Responsible to provide an efficient and effective alarm monitoring response service and service reception.
v Monitoring the status of alarm connections.
v The passage of information to the relevant emergency authorities and/or client nominated personnel, of alarm activations or illegal system conditions. First line contact with customers.
|Temporary Agencies, United Kingdom||May 1989 – February 1990|
|v Provided support as data input clerk, and customer service agent for various companies.|
|British Army, United Kingdom, Germany, And Northern Ireland||August 1978 – May 1989|
|Military Clerk, Technical Storeman|
|v Complete routine returns, answer administrative problems by reference to manuals and publications.
v Draft routine memoranda and letters. Type letters (40 wpm), reports, briefs and other service correspondence.
v Maintain an office library, operate photocopiers; identify and demand for stationery.
v Responsible to the establishment for advice, briefings, and bookings of courses for personnel leaving the service on return to civilian life.