Accomplished Supply Chain Management professional who has developed and executed comprehensive supply chain strategic plans delivering customer satisfaction and profitability. Subject Matter Expert in operations, logistics, transportation (all modes- truck, LTL, air, ocean, and parcel), supply chain execution systems (RedPrairie & Manhattan WMS, TMS), reverse logistics and material management: from sourcing through manufacturing to customer last mile home delivery services (Omni-channel, ecommerce, B2C, CPG, retail, ready to eat). Experiences include RFI/RFQ preparation and analysis, supplier negotiations, executive relationship management, company savings tracking, local sourcing international locations, supply chain development and optimization, project strategy and execution, optimization and e-enabling of sourcing processes, and compliance diligence. Leadership experience in directing centralized and decentralized teams domestic and international with a strong focus on promoting team building, creativity, problem solving, training and mentoring. Proven record of collaborating across the enterprise-building portfolio and business unit’s long-term relationships with demonstrated focus on total cost of ownership and process management.
Infosys, Seattle, WA Jan 2011 to Present
Supply Chain Management Principal
Design Supply Chain solutions and SME in – Transportation, Logistics, Operations, Warehouse, Distribution and SC execution systems – WMS, TMS. Anchor engagements; manage client contracts and relationships across vendors and suppliers, business and strategy planning. Develop best practices, KPI’s measurement, tracking, process improvements/ change. (Energy, Retail, CPG, FMCG, Apparel. Pharma).
·PM Oil pipeline new systems design and implementation. Reduced manual processing and multi-screen tracking of crude transport.
·SME deploying new Omni-Channel transportation and warehouse operations and systems for ecommerce retailer (HBA, FMCG, CPG). Product sourcing, purchase and implementation. Re-designed transportation network for eRetail/on-line order allocation and delivery. Integrator for OMS, WMS, TMS. Resulting purchase and implementation of application reduced transport costs by 12% (frt. spend $138M), reduced manual processing of orders at DC’s 9% to 13% for B2C online order deliveries. Led a team of 4 project managers.
·SME and Program Manager leading a Global legacy ERP transformation program implementing Oracle WMS, TMS and GTM to include transportation optimization, new carrier sections / negotiations. Re-designed network of DC’s, RDC’s, cross-docks and implementing new operational process. Led a team of 12 project managers in 12 work streams in NA, LATAM, UK, Sweden and India. On-track to realize 15% labor savings NA, consolidated 3PL and 4PL providers (5 to 2), decreased shipments held from customs documentation errors by 11% (decreasing inventory storage by 8%, product availability by 15% and order delivery completeness by 21%). Provided cost savings of $2.3 M in pilot phase of EMEA Region transportation cost reduction plan.
·Project manager and SME in a multiple transformation program consolidating NA DC’s and RDC’s, dark-room set-up eCommerce, designing a new transportation network, upgraded WMS, new TMS, RF installation.
Accenture – Seattle, WA Apr 2010 – July 2011
Manager of Operations Fulfillment
Sell, design and deliver fulfillment, warehouse and operations solutions. SME for warehouse operations and transportation management, across multiple industries providing fulfillment process re-engineering, operational, logistics and business strategies across partners. Responsible for identifying opportunities, improving costs and efficiencies for client portfolio. Develop operation excellence, floor process improvements, inventory/material placement / allocations. (Retail, CPG, Foods, Energy. Apparel, Footwear).
·SME and Lead Integrator in solution design and implementation upgraded 5 warehouses increasing space by 32%. Collaborated with Civil and Facility Engineers and MHE Suppliers negotiating material purchase. Purchased narrow aisle equipment increasing throughput 17%. Collaborated with GM’s to re-engineer warehouse flows and operations processes streamlining throughput decreasing inventory stock-outs and increasing order fulfillment by 21%. Responsible for design and implementation of component kitting and assembly operations delivering 24/7 on-site equipment for Oil Tar Sands operations. Lead and managed implementation team of 12. Implemented reverse logistics guidelines, processes and operational effectiveness with disposition.
·Project manager and SME in a multiple transformation program consolidating warehouses and operations in upstream Oil Sands in Alberta. Consolidated transportations (bulk) and shuttles. Upgraded WMS, new TMS.
Lake Union Group – Seattle, WA
Transportation Distribution Services, Director (Contractor) Jan 2007 – Mar 2010
SME for strategic and tactical supply chain services designed for customer products, transportation and warehousing. Developed Transportation network strategies, managed 3PL vendors, and integrated technology solutions into warehouse environments. Managed and collaborated with client vendors and carriers. Negotiated contracts and pricing. Collaborated with internal departments (finance, HR, customer service). Equipment & product logistics services – refurbishing, disposition, re-sell. Construction, engineering.
·Implemented new upstream transportation network and modernized 9 warehouses to include WM systems upgrade and WCS in automated facilities. Transportation savings of $7M first yr. via carrier collaboration platform.
·Managed IT resource support, contract hire, vendor relationships, and compliance. Cultivated, Developed, Trained and managed staff of 11 direct reports with an operating budget of $15M. Decreased missing inventory and components by 20%, improved replenishment to store by 18% and improved product availability and demand planning. Reduced freight for expedited shipments by 12%, increased space capacity at DC by 11% and improved warehouse efficiencies by 17%.
·Designed, implemented and Integrator for new White Glove service for electronics and appliances and eRetail fulfillment center – fleet, labor, routing, returns and product disposition. Collaborated with Operations Managers and Finance. Solution benefits; 12% reduction in order kitting errors, 20% improvement on delivery truck on-time loading, 17% decrease in customer complaints. Maintained lean workforce reduced casual laborers. New WMS and TMS install across 13 DCs and 10 RDCs. Multi-stakeholder, vendors, and suppliers. WMS improved space utilization and labor productivity in DC operations by 13%, improved product availability 20%. Contracted and negotiated with 3rd party vendor for fleet and labor. TMS decreased freight budget by 7%.Trained operations staff.
APL Logistics, Oakland, CA Dec 1999 – Jan 2007
Manager, Business Solutions Delivery
Provided Supply Chain and Operations solutions helping clients achieve their supply chain enterprise goals (from origin sourcing to final destination delivery all modes Ocean, Trk, LTL, air, intermodal – CFS station & deconsol). Collaborated and led service provider selections, established guidelines for operations, led rate negotiations and execution of contract/service agreements. Identified cost and service impacts to internal and customer operations, supported business DC initiatives and Implemented appropriate KPIs. Managed cross-functional team collaboration, collaborated with outsourced technology teams and lead business partners initiatives. (Apparel, garments, high-tech, retail, manufacturing).
·Optimized fulfillment pickNpack operations for multi-client tenet facility across customers/industries. Deployed transportation network cross-border reducing carriers, freight costs, improving trailer utilization, improved on-time arrival, and product availability. Created $15M in cost savings through the initiation of continuous improvement metrics and processes for Expedited Less than Truckload (LTL) network stabilizing schedule and delivery of last mile deliveries from DC’s.
·Designed Transload deconsolidation operations for Retail Importers. Saved $3.6M in annual costs through redesign of U.S. Less than Container Load (LCL) network, improving time and reliability for last mile order delivery.
Menasha Services, Northfield, IL Aug 1995 – Dec 1999
Manager, Logistics Distribution Services
New division start-up implementing returnable containers and Reverse Logistics in Automotive, Manufacturing, Retail, Produce and Proteins. Designed optimal transportation services, established specific supply chain-based performance measurements, policies and procedures for logistics activities. Reverse logistics, refurbish, disposition for product and equipment. Implemented material flow system to meet production requirements and interfaced with execution systems. Trained shipping department personnel. Reviewed and evaluated P & L, analyzed costs, operations, and forecast data to meet business development goals and objectives. Managed with GM 5 Service Centers, 60 employees. (Automotive, Produce, ready to eat, ready pack, HBA, manufacturing, Grocery).
·Collaborated and lead on design and implementation rollout of close-loop returns/reverse program for farm to processing plant. To include 3PL fleet and labor selection and negotiations, warehouse storage, order build processes, flows, returns, refurbishing, vendor and supplier inventory management, operations processes. 17% waste reduction and 9% drop in spoilage.
·Designed closed loop logistics network reducing transportation costs by 17% for OEM. Streamlined manufacturing operations process (improved line design) increasing line-speed by 11% and eliminating 3rd shift staff.
Nestle Brands, Glendale, CA Aug 1989 – June 1995
Responsible for all Inbound and Outbound Transportation for 3 food processing plants, public cold storage facilities, distribution centers, transload centers (across Nestle Brands products – dry, perishable, chill, frozen). Managed 3rd Party carriers; selection, negotiations, service agreements. Implemented Returns Program for North America. Collaborated with Sales, Manufacturing, and Operations. Collaborated with 3 mega DC’s, 10 co-packers, 5 manufacturing plants and 12 public warehouses on order allocations, replenishments, inventory management. Implemented carrier scorecard, KPI’s. Lead staff of 4 direct reports, dotted line responsibility for 12 shipping managers. $97 Million Freight Spend budget. Raw from field, Frozen, chill, dry.
·Implemented a National Truckload, LTL, and Intermodal program reducing alliances to six carriers and negotiated carrier contracts reducing freight expense by 21%.
·Implemented Intermodal program reducing freight costs by 20% the first year. Including private fleet of cryo-railcars.
·Reduced $325,000 first year by merging outside warehouses and consolidation pool points.
·American Public University – BA, Transportation, and Logistics Management
·Villanova University – Six Sigma Green Belt, Project Management for IS & IT
·Michigan State University – Product and Transportation Packaging Course
·Northwestern University – Supply Chain Management Program
·APICS – Course Certified Supply Chain Professional, course work for HACCP Certification
·Professional Associations – Council of Supply Chain Management Professionals (CSCMP), Project Management Institute (PMI), WERC, APICS, ISM, ASTL.
·Bilingual – Spanish
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