Seeking a challenging position as a Customer Service Agent with a progressive organization that will utilize my education, skills, abilities and experience where I can effectively contribute to operations in any capacity that best matches my skills and experience.
Master of Business Administration, Human Resource, Everest University online. GPA 3.86
Bachelor of Science in Business Administration, Florida Metropolitan University, FMU Online, Tampa, FL, January 2007. GPA: 3.92, summa cum laude.
Associate in Science in Computer Business Administration, Heald College School of Business, Oakland, CA. April 1998. Honor Graduate.
Associate in Arts in Humanities, Merritt College, Oakland, CA.
Microsoft Office Suite: Word, Excel, PowerPoint, Outlook, Siebel, Oracle Business Suite, and Internet Explorer.
2001 to Present
Ingersoll Rand Company, Union City, CA
Â· Responsible for quoting, pricing, and giving committed dates and lead times for parts.
Â· Order parts, and return completed sale information to buyer.
Â· Create, post, and invoice sales orders for internal and external customers
Â· Assist the Accounting Department with billing procedures through closure of shipped orders, and accurately charging all cash and credit accounts.
Â· Assist the Service Department with identifying parts and validating their service work orders for accuracies
Â· Maintain appropriate levels of inventory in the Air Center, and accurately track both remote technicians and local technicians truck and tote stocks
Â· Responsible for shipping and receiving orders through the Air Center and the Corporate office in North Carolina, along with maintaining incoming and outgoing UPS shipment detail reports and standardize receiving log
Â· Email and or fax Operational and Parts’ manual to customers to assist them with identifying parts
2000 to 2001
Heraeus Quartz-Tech, Fremont, CA
Customer Service Representative
Â· Responsible for quoting, pricing, and giving committed dates and lead times for quartz shipments.
Â· Verified submitted design with appropriate quote and sent to Engineers for pricing.
Â· Provided high levels of customer service by telephone, email, and fax.
1998 to 2000
US Wireless Data, Emeryville, CA
Â· Provided high levels of customer service to internal and external customers, and assisted with remote downloads.
Â· Assisted customers with balancing monthly statements, and acted as liaison between customers and Sales Representatives.
Â· Placed orders for Sales Representatives, and promptly resolved delivery problems.
Â· Created and maintained database for customer and Sales Representatives.
Â· Oversaw record maintenance and retention, and created an efficient filing system.
Â· Responsible for managing 120-plus active accounts in sales territory contributing to over 70% increased revenue.
1996 to 1998
Barton Security Group, Fremont, CA
Â· Responsible for scheduling Security Officers’ shifts, and filling open shifts when necessary.
Â· Worked with corporate office and immediate supervisors to verify employees’ attendance records and time cards.
Â· Maintained professional working relationship between contracted employees and Security Officers.
1993 to 1995
Â· Raised children
Â· Maintained daily household duties.
1985 to 1993
Embarkation & Logistics Specialists, United States Marine Corps, Camp Pendleton, CA
Â· Coordinated and supervised safe deployment and return of 1000-plus Marines, vehicles and equipment during Desert Storm, and ensured that personal belongings, equipment, and vehicles were correctly identified for transit.
Â· Conducted weekly Essential Subject Training to keep employees and supervisors updated on Marine Corps rules and regulations.
Â· Established and maintained Marine Corps Publication Library for the squadron, and ensured that changes made to Publication Manual were accurate.
REFERENCES: Available upon request.