Microsoft Office User Specialist 2000 Master Certification, Milwaukee, Wisconsin, 5/2002
Clark Atlanta University, Atlanta, Georgia, 05/1994
Bachelor of Science in Mathematics
KEY WORDS (work-related skills and experience):
* Call center
* Microsoft Office
OTHER SKILLS AND EXPERIENCE
* 6065 kph on 10-key
* Typing speed 53 wpm
United States Census Bureau, Milwaukee, Wisconsin, 3/2010 – 7/2010
It is a part of the United States Department of Commerce. It serves as the leading source of quality data about the nation’s people and economy.
Planned work by reviewing assignment area to determine organization of neighborhoods and locate households for conducting interviews.
Conducted interviews with residents in assigned areas by following stringent guidelines and confidentiality laws. Explained the purpose of the census interview, answered residents’ questions, elicited information following a script, and recorded census data on forms.
Complied with accuracy standards while maintaining high production rates.
Maintained records of hours worked, units produced, miles driven, quality control results, and expenses incurred in the performance of duties
Met daily with supervisor to review and submit work, and receive additional instructions.
House of Sacrifice Church, Inc., Milwaukee, Wisconsin, 2004 – Present
It is a non-demoninational church in the City of Milwaukee.
Volunteer Secretary of the Church Board, unofficially 2004 – 2009; officially 2010 – Present
Attend board member meetings
Maintain all board records and ensure their accuracy and safety
Manage and review board minutes
Provide notice of meetings to the board; use Microsoft Word to create the minutes
Ensure minutes are distributed to members shortly after each meeting; use email correspondence to send out the minutes
Familiar with and keep record of legal documents: articles, by-laws, IRS letters, etc.
Volunteer Sunday School Superintendent, 2008 – Present
Use Microsoft Office
Organize staff for maximum effectiveness
Assign teachers to different age groups
Make sure to have the Sunday School materials ready for the teachers to use
Establish protocol and guidelines for the teachers to follow
Church Volunteer, 2008 – Present
Create membership document using Microsoft Excel
Create tithes and offering donation sheet using Microsoft Excel
Shopping For Dollars LLC, Milwaukee, Wisconsin, 3/2004 until present (not leaving)
Operates as independent affiliate of a company that helps non-profits fund raise and for-profits expand their customer base and increase their revenue.
Affiliates function as a consultant to the non-profit organizations by providing continuous support to their fund-raising efforts. Affiliates also function as a consultant to for-profit businesses as well by providing continuous support to their marketing and revenue-generating efforts.
Anthem Blue Cross Blue Shield, part of WellPoint, Inc., formerly Cobalt Corporation, Milwaukee, Wisconsin; 08/2001 – 01/2005
One of the leading, publicly- traded health care companies in the United States
Help Desk Analyst
Worked in a call center
Used Microsoft Office
Became Microsoft Office User Specialist in Office 2000 as requirement for employment
Offered the following support: remote connection set-up (VPN and RAS); first-level support for software license transfers; hardware and software orders, and network troubleshooting
Tracked calls through the Remedy call-tracking system
Assisted in corporate PC training
Assisted in the development of the IT Support Monthly customer newsletter