Marta M. Díaz
14621 Winterfield Dr
Centreville, VA 20120
Detail-oriented, hard-working professional with superior leadership, communication, interpersonal and organizational abilities. Excellent face to face and telephonic customer service skills. Able to use automated technology to establish and maintain case records and to read and apply complex program policies and procedures. Adaptable, reliable and efficient in high demand and dynamic work environments. Strong administrative and organizational skills. Excellent work ethics. Fully bilingual in English and Spanish languages.
12/05 to 11/07 Farr Law Firm
Medicaid Case Manager
Under minimal supervision obtain financial documents, enter them into a database, generate and manage reports needed to create asset protection plans, prepare Medicaid application following complex federal and local policies to submit to the local social services office, monitor and track status. Followed step by step action plans individualized for each client to ensure that the estate planning was going accurately and in order. Maintained data base on clients actions, filings and pending action or documents. Followed up with client or family members to monitor progress or lend assistance when needed in obtaining documentation. Filed state appeals, represented client and firm during appeal process. Liaison between the law firm, the client and the Department of Family Services. Obtain additional verifications as needed that included dealing with numerous financial institutions, royalty owners, oil companies and other law firms nationally.
03/04-12/05 Fairfax County Dept. of Family Services, Office for Children
Human Services Assistant
Serve as a resource to staff, citizens, and members of the child care community by answering questions related to policies/procedures and providing consultation regarding complex billing issues. Ensure timely processing of child care billing to meet client needs and program policy requirements. Processed approximately $1,000,000 in account payables to vendors monthly, in a timely manner. Work with customers and staff to identify, research, and solve program and payment discrepancies. Use various computer systems to input, maintain, and monitor data which is used to pay vendors, generate management and financial reports, and ensure timely and accurate payment transactions. Authorize payment for services. Research and submit billing adjustments.
04/98-03/04 IQ Management Corporation – Springfield, VA
Human Resources Coordinator
Leave Act (F.M.L.A.) law as well as determine other leave benefits provided by the company such as Short Term & Long Term Disability. Manage union employees who file for Short Term Disability and coordinate with carrier for processing claim. Manage employees who may be eligible for Long Term Disability and file claim through the carrier. Coordinate with a benefits administration team that updates changes in eligibility rules in PeopleSoft making sure that benefit rules are in line with HR policies and procedures. Synchronize with technical or IT team to provide and retrieve old employee records as well as cross-referencing company’s database with the carrier’s records. Administer retirement ceremony preparations and determine eligible retiree’s leave/service pay. Act as support to other HR tasks such as cover phone calls when needed and answer HR inquiries. Use internal database, internet sites, search agents and referrals to source active and passive candidates to support various DoD/Intel and Fed Civ. Contracts Refine job descriptions and post jobs on various job boards. Review resumes and pre-qualify candidates based on requirements. Filter and short-list resumes found and received in response to various job postings. Use creative recruitment strategies and candidate generation techniques. Provide administrative support to operations and human resource staff
09/93-03/98 Manassas City Department of Social Services – Manassas, VA
Benefits Program Specialist
Managed a caseload of clients receiving federal, state and/or local public assistance services such as Medicaid, Food Stamps, TANF and SLH. Interviewed clients to assess their needs and determine the most appropriate configuration of services. Determined and authorized eligibility for public assistance based on client’s situation and in accordance with federal, state, and local regulations and time frames. Compiled and maintained required data and documents. Prepared written narratives to support eligibility determinations and to prepare for administrative appeals filed by clients. Assisted unit supervisor with duties that included training new or less experienced staff, coaching and reviewing the work of staff providing eligibility determination for public assistance programs. Conducted presentations to community groups. Performed fraud investigations and alleged program violations by clients.
1990 Ferrum College, Rocky Mount, Virginia
1990-1992 State University of New York at Buffalo – Buffalo, NY.
2004- American InterContinental University- Associates Degree Business Administration.
Fully bi-lingual in English and Spanish