Martin S. Tejeda
2400 N. Wilbur #102 Spokane, WA 99206 509.885.8346 email@example.com
Opportunity to grow and utilize my skills in the customer service industry.
6yrs experience customer service
2yrs experience office experience
1yr experience medical
Followed up with customers to ensure satisfaction with services.
Presented home improvement products and warranty options to ensure informative decision.
Resolved conflicts and negotiated with others to ensure customer satisfaction.
Communicated with supervisors and co-workers regularly for smooth operation and team work.
Gathered Information by phone and in person to provide exceptional service.
Checked product warranties, merchandise, and sales data to prioritize daily activities.
Recorded customer warranty information in computer system for quick access for any future questions.
Answered 40-70 customer inquiries daily at front desk and over the phone.
Utilized company insurance software to assist with customers concerns.
Complied with confidential procedures when copying or faxing patient information.
Generated Letters and mailed information to keep customers informed.
Recorded patient’s questions and solutions into computer system to keep a log to help with future concerns.
Helped residents with daily living activities such as walking, dressing, eating, and cleaning.
Provided a clean and safe environment for resident safety.
Kept records of food intake and liquid output for nurse’s review of irregularities.
Observed and reported changes in patient’s emotions or alertness to provide additional care.
Met with nursing staff and reviewed chart notes to provide better client care.
Assisted with Range of Motion Exercises to prevent immobility of limbs.
Provided emotional support for a friendly and caring environment.
On Site Motel Manager Midtowner Motel 06/08-12/08
Graveyard Merchandise Stocker Wal-Mart 09/07-03/08
Customer/Sales Associate Sears 12/06-08/07
Nurses Aid Certified Aarons Adult Family Home 04/06-09/06
Nurses Aid Certified Highline Convalescent 12/05-04/06
Coach Operator Gateway Bus Company 01/05-07/06
Customer Service Specialist Regence Blue Shield 08/02-04/04
Obtained G.E.D Wenatchee Valley Community College 01/2000