Michelle Tonna 5800 Hamilton St., Apt 70
Sacramento, CA 95842
To obtain an entry level position with opportunity for advancement.
Summary of Qualifications:
Mastery in customer service, cash handling, recording accurate book keeping, answering and effectively managing incoming calls, multitasking, communication skills, skilled in nursing assisting skills, along with expertise in handling stressful situations.
Server- Rockin Robin (2008) Coeur d’Alene, Idaho
Worked independently to perform all tasks necessary to run a full menu café.
Accurately presented and received payment for all ordered items.
Recorded total sales, managed deposit information, and settled credit card transactions.
Server- Wolf Lodge Inn (2002- 2007) Coeur d’Alene, Idaho
Earned a position as a lead server by demonstrating professionalism and accuracy.
Expertise in wine sales and etiquette along with knowledge of rotating stock.
Provided a superb dining experience for customers while maintaining a high level of quality.
Childcare Provider- Helping Hands (2004-2006) Post Falls, Idaho
Implemented safe and compassionate care to children ages 6 weeks to 9 years.
Coordinated age appropriate learning activities and supervised outdoor activities.
Nursing Assistant – Pinewood Center (2003-2004) Coeur d’Alene, Idaho
Cared for elderly patients with ADL, including incontinent, dementia, and paralyzed patients.
Implemented nursing assistant skills while abiding to strict confidentiality laws.
Riverbend Professional Technical Academy- 2003-2004 Post Falls, Idaho
Certified Nursing Assistant (CNA) certification.
First Aid/ CPR certification.
North Idaho College- 2004-2006 Coeur d’Alene, Idaho
Completion of all R.N. prerequisite courses including developmental psychology, sociology, nutrition, ethics, public communications, finite mathematics, English, anatomy physiology and inorganic chemistry.
Basic Life Support (BLS) certification valid through 09/2009.
References available upon request.