SUMMARY OF QUALIFICATIONS
1 Interacts diplomatically with customers to build valuable long-term relationships and develop rapport with prospective clients.
2 Extensive product knowledge when responding to requests, filling customer orders, conducting market research, and completing transactions.
3 Analyzes, develops, and implements processes for efficient workflow, expedient and thorough sales staff training, and consistently strong sales revenue.
Sales and Leasing ConsultantÂ· Provided sales and leasing services to walk-in customers by developing rapport and determining preferences and needs, then matching requests to appropriate vehicle and financing.
Â· Conducted research through corporate office and utilized data to market fleet leasing opportunities to local industries.
Â· Tracked sales and communicated inventory status to manufacturing headquarters, ensuring timely replacement of popular stock.
Serra Toyota, Farmington Hills, Michigan 2006-2008Manager – Sales and LeasingÂ· Analyzed inventory, rotated stock, projected sales trends, and communicated vehicle requests to plant, which ensured adequate availability of product offerings.
Â· Trained new staff in sales techniques, client management, and product knowledge to provide employees with tools for successful selling.
Â· Monitored corporate certification training to ensure new hires completed program within allotted time and according to company mandates.
Â· Coordinated outside venues for promoting Scion car product line to younger market by participating in community events to establish brand recognition.
Â· Cultivated clientele through outstanding customer service, which resulted in consistent word-of-mouth referrals.
Â· Recognized as Salesman of the Month eight consecutive months for top revenues.
Â· Interacted with 10 dealerships, trading up to 100 vehicles monthly to maintain inventory diversity, locate and sell desired cars, and ensure future adequate stock.
Â· Achieved 25% profit per sale instead of customary 10% margin, which maximized revenue.
Â· Developed process for vehicle delivery that eliminated documentation redundancy, decreased processing time, and reduced customer delivery time.
Holiday Chevrolet, Farmington Hills, Michigan 2005-2006Sales and Leasing ConsultantÂ· Sold and leased vehicles to individual customers using outstanding service and promotional skills, resulting in consistent rank of top two salesmen monthly.
Â· Valued inventory, priced used cars, and coordinated detailing to prepare vehicles for sales lot.
Â· Entered transactions into proprietary ordering system to communicate inventory needs to manufacturer and ensure ample on-hand stock.MARCUS D. LLOYDPage 2
Bob Saks Motor Mall, Farmington Hills, Michigan 2003-2005Sales and Leasing ConsultantÂ· Sold and leased vehicles to individuals and managed used car inventory for Dodge dealership.
ADDITIONAL EXPERIENCECopeland Construction, Wixom, Michigan 2000-2003Heavy Equipment Operator
Monticello Apartments, Southfield, Michigan 1998-2000Property Maintenance Manager
Franklin Park Towers, Detroit, Michigan 1996-1998Maintenance Manager
EDUCATION AND CERTIFICATION
Coursework, Technical Engineering/Communication, Wayne County Community College, 1990-1992
Certificate, HVAC, Northwest Institute of Technology, Detroit, Michigan 2000