Accomplished professional with a proven ability of diversified experience. Capable of managing complex processes simultaneously. Highly organized, conscientious and able to adapt quickly to new and evolving environments. My career path has included the areas of Human Resources, Customer Service, Inside Sales, Project Management and Process Analysis.
KELLY SERVICES, Northbrook, IL2008-2013
Allstate Insurance Company, Northbrook, IL
SMCE ATS_PTL Intake Coordinator, Process AnalystMay 2012 – April 2013
Became the Intake coordinator and transitioned to the SMCE (Sales Marketing Customer Experience) ATS_PTL (Agency Tech. Strategy/Personal Touch Loyalist program) portfolio.
·Gave Intake recommendations to the PMO (Project Management Office) manager on the established SMCE Work Intake process for the ATS/PTL organization under the Sr. Director.
·Helped assist the ATS Portfolio Manager on Intake documents into the SMCE Intake process.
·Participated in weekly SMCE intake meetings facilitated by Intake Manager to prioritize ATSportfolio A154’s (estimate documentation).
·Established continued dialogue with PMO Manager, Portfolio Manager, Senior Managers, and Delivery Leads regarding status of ATS efforts through the SMCE Intake process.
·Maintained ATS estimate summary sheets and a separate ATS estimate summary log housedin the ATS Share-Point website (sp4) comprising of all ATO Work Intake on the following criteria: High Level Estimates and financial information to review and receive approval from aligned ATS/PTL business partners.
·Participated in PMO Manager held staff meetings plus various ATO/SMCE training sessions.
·Became the Interim PfM in January 2013 for the ATS portfolio.
DM&EA/SMCE Estimate CoordinatorMarch 2010 – May 2012
·Received promotion to DM&EA Estimate Coordinator in March 2010.
·Worked on follow-up status meetings with Intake Manager, referencing current estimates.
·Inputted ATO/DM&EA Intake estimates into SharePoint (sp3) database with DM&EA project coordinator for daily maintenance.
·Participated in SMCE Weekly Intake meetings with various managers and SMCE support staff regarding outstanding estimates for closure.
·Worked closely with SMCE Portfolio Managers in shepherding their estimates through the established Intake process.
·Via email, handled the financial and estimate documentation narratives to above portfolio managers on their completed estimates. Handled all other queries from various Allstate personnel that included Senior Managers, Directors and Officers in various ATO departments.
·Trained fellow Kelly Employee for prior position in first quarter of 2010, along with other DM&EA training and updating various job aids for established Intake processes.
·Received training from Allstate AeP Administrator in March 2010 on funded initiatives with established DM&EA portfolios.
MELISSA FLOWERS PAGE 2
Direct Marketing and Enterprise ApplicationsJuly 2008-March 2010
DM&EA Project Coordinator
·Provided admin-analysis support for DM&EA Process Analysts for project intake initiatives.
·Established work-share Project Folders on a public database and downloaded documentation
from AeProject (an estimate summary tool).
·Daily maintenance of the SPDi database and uploaded manual responses into AeProject
on estimates for five DM&EA delivery centers that included Customer Service.
·Worked on SharePoint Library maintenance and updated job aids for PWA.
Administrative and Real Estate Department, South PlazaApril–June 2008
Handled numerous special projects for Manager’s staff and trained the incoming Allstate Admin. Assistant.
GE CAPITAL – Commercial Finance, Hoffman Estates, IL2006-2007
Special Products Group Inside Sales Administrative Associate
Consistently demonstrated enthusiasm and optimism in relation on all aspects of the direct responsibilities in several different arenas that included activation’s, and special projects.
·Provided administrative support in activating all new accounts with the SPG Inside Sales Team members, that included notifying dealers and vendors of activation’s, along with efforts to facilitate their first order.
·Worked with SPG Inside Sales Manager to implement a streamlined process with new account activation’s with registering those dealers on Dealer Online (DOL).
·Participated in calling campaigns on an entry level that supported all SPG team members, which included follow-up on applications sent to potential dealers in several industries.
·Summarized data on special reports, and assignments, on Excel for Inside Sales Manager and team members, including monthly reporting on certain vendors.
·Provided clerical support for the Inside Sales Team, with extensive follow-up on any pending matters for potential dealers, and established vendors.Also implemented a new filing system for ‘inactive/dead lead’ files for Inside Sales. Backup for SPG Operations on overflow phone calls.
KELLY SERVICES, Vernon Hills/Schaumburg 2005-2006
Special Product Group Inside Sales Assoc. – GE Capital Hoffman Estates
Undertook Administrative duties for SPG Inside Sales Manager and her staff.
·Hired by the SPG Inside Sales Manager for a full time position within the year.
MIDAS INTERNATIONAL, Itasca, IL 2000-2001
Administrative Assistant/Field Sales Support Assistant
IPC/Huth: a manufacturer of Huth benders and mufflers for the aftermarket auto industry, a subsidiary of Midas International. In the above position, the direct responsibilities were as a liaison between the Vice President of Sales, the Wholesales Sales Field personnel, and the Warehouse Distribution clients.
·Maintained the IPC/Huth incoming 800 phone line, on all inquiries and requests.
·Processed warranty certificates that included letters of explanation for all Huth warranted products, plus assisted all subscribers with the diskette setup of the Huth Bend Program.
·Ensured the integrity of the Huth subscription database with updating appropriate information that included payment processing, renewals, and purged maintenance on a semi annual basis.
·Oversaw accounts payable and numerous special projects, including YTD budgets.
·Planned meetings and associated activities between IPC/Huth corporate personnel and current
·Functioned as a liaison between potential prospects and the field sales force.
Libertyville High School, Libertyville, IL
College of Lake County, Grayslake, IL – coursework
Is this your Resume?
Fill out this form to request for your resume to be removed.