Melissa Shanan Johnson
1805 Cambridge Ct
Richmond VA 23238
Effective communicator with clients, co-workers, and superiors. Excellent skills in oral interpersonal communication. Assuring conformance with standardized policies and procedures. Organized self-starter, Analytical and problem-solving skills. Computer literate. Ability to meet deadlines and work under pressure.
Welcome Home Care, Richmond, VA 11/08-Present
HHA (Home Health Aide). I can have up to 6 patients or more that I see once or twice a week. I go to there homes and give them baths, grooming, assist them with getting dressed and apply prescribed medicine if needed to skin. And report any problems the patient might be having at anytime.
VCU Hospital, Richmond, VA 11/06-04/08
Unit Secretary. I worked in the ER I was responsible for answering the phone. Making sure patients charts were in a certain order and signed by the doctors and nurses. Also make copies of charts when a patient is being transfer to another hospital or being admitted into VCU. I also was a shift leader from time to time so I was over 4 other employees. Making sure that everything was done properly and that the charts were ready for pick-up every morning.
Welcome Home Care, Richmond, VA 10/06-12/06
Private Duty. I took care of a patient at her home 3 days out of the week and some days staying overnight with the patient. I gave her baths, cooked, cleaned, did her laundry and make a grocery list and walked her dog and kept in touch with her family when I stayed overnight.
Wachovia Bank, Richmond, VA 10/05-10/06
Customer Service. Responding to inbound calls and assisting customers with there accounts and online access. Signing customer up for any products that Wachovia offers. Transferring calls to the correct department. Completing any paperwork and must have very good listening to be able to assist our customer needs. Assisting our customers in processing payments on mortgages, loans, and credit cards.
SunTrust Bank, Richmond, VA 08/03-06/05
Collection Specialist 4. Respond to inbound and outbound calls negotiating payments, recommending accounts for repossession and legal action, inputting data into system, and accurately completing any paperwork. Address customer concerns and identify account errors by providing superior customer service through listening to customers, anticipating their needs, and recommending financial services. Sell SunTrust as payment of choice of utilizing Western Union to process payments.
Coffee County High School, Douglas, GA
Business Math, Business English, Work Ethics, Keyboarding/Typewriting
Major in Medical Administration at Medical Career Institute
Courses Pursued: Medical Terminology, Anatomy & Physiology, Medical Billing & Coding, Medical Law & Ethics, Typing, Math, Psychology etc.