Clifton Park, New York12065
Experienced Property/Project Manager, Executive/Personal Assistant, Human Resources Professional, people oriented team player possessing well developed communication, interpersonal and problem-solving abilities. I have acquired extensive experience in Organizational Management, Project Management, and Strategic Planning areas.
I am familiar with Performance Improvement issues and measurement tools; coordinated the Total Quality Process, leadership development courses (The Seven Habits of Highly Effective People – Steven Covey) and staff training issues for personal, as well as, professional achievements. I have participated in these courses as well.
10/08 – 12/09 Coordinator for Patient Care
Dr. Robert Gardner, Breast Cancer Specialist, Surgeon
2151 45th Street Columbia Professional Building
Â· Initiate fundraising efforts for new projects through the Robert A. Gardner, M.D. Foundation.
Â· Develop marketing strategy for capital equipment to acquire new operating room equipment.
Â· Coordinate care and paperwork for cancer patients.
Â· Medical Assistant to Doctor when in the private office.
Â· Obtain insurance verifications, perform office duties ie: filing, faxing, copying, multi line phone system, patient correspondence and vendor selection.
Â· Assist Office Administrator and perform duties in Administrators absence
7/06 – 6/08 Director of Estate Services
The Bear’s Club Property Owner’s Association, Jupiter Florida
Â· Develop policy and procedures for coordination of services for a Jack Nicklaus, gated, private golf community of exclusive estate homes, golf villas and cottages.
Â· Responsibilities include contract administration, requests for proposals, and selection of all vendors allowed on property. Pool service, HVAC, and pest control for examples.
Â· Marketing and Sales for services include development of brochures, budgets, and staff training and hiring.
Â· Responsible for budget projections, and expenses for the services division.
Â· Responsible for scheduling maintenance and oversight of Estate homes, Golf Villas and Clubhouse Cottages, to include concierge services such as event planning, housekeeping, transportation needs and development and facilitation of the Home Watch Program.
Â· Direct contact with residents, governmental agencies, contractors, general public and staff.
Accomplishments for the services department under my direction include increased revenue by approximately 30% – 40% in service contracts and billable hours with new clients, and included the recovery of clients who had previously utilized POA services but had no current relationship. Continuing to build relationships was ongoing and detrimental to increased property owner participation in the department service plan. The services department decreased operating expenses for the company approximately 25% by recycling, reusing of supplies, becoming more energy efficient and participating in on going inter-departmental meetings stressing creativity for reducing costs.
9/05 – 7/06 Diane Turton Realtors, Juno Beach
Licensed Florida Real Estate Consultant
3/00 – 11/04 Albany County Airport Authority – Albany International Airport
Administrative Project Coordinator, Engineering/Development Department
Â· Office Management for Planning and Development/Engineering office.
Â· Project scheduling and coordination.
Â· Travel and meeting coordination for Airport Engineer and CEO.
Â· Direct all correspondence for Airport Engineer, Field Engineer and Airport Facilities Superintendent.
Â· Liaison with engineer, architects, code enforcement officials and contractors on various ongoing projects.
Â· Purchasing furniture and supplies for newly constructed spaces.
Â· Responsible for processing contractor’s payment applications, change orders, and paperwork in a timely fashion.
Â· Maintain file system, to include all architectural drawings, phones, general office management. Budget maintenance and computer work.
Â· Property and facilities management responsibilities to include Airport runways and secure areas.
1989-1999 Albany Memorial Hospital, Albany, New York
Executive Assistant, Vice President of Administration/Operations/Human Resources
Â· Assist Vice President in daily operations of the hospital.
Â· Involved in long range strategic planning of services and labor related issues. Direct contact with physicians, board members, state/federal agencies and the general public.
Â· Served as employee relations committee president.
Â· Campaign director for all staff fund raisers i.e. Capital Campaign.
Â· Assisted in development and coordinated Total Quality Management, and Performance Improvement measures through out the health care system.
Â· Assist with compliance regulations for the Joint Commission, OSHA, Department of Health and the Department of Labor.
Â· Interim Director of the Volunteer Department and the Foundation for the hospital. Experience with monitoring grant compliance and reporting. Recruiting of volunteers, oversight of the Reach to Recovery program and daily operations of both departments.
Â· Liaison for the Human Resources department and the Senior Management Team.
Â· Scheduling all meetings and travel requirements for Vice President’s calendar.
Â· Arranged CEO and COO calendars and activities in the absence of their assistants.
Â· Liaison for the surgical services department to include Physician Assistants, Anesthesia Group, and Physicians with Vice President.
Â· Liaison for Security Department, MIS Department, for the Vice President.
Education – Business Management, Maria College
Leadership Development Certificates:
Â· The Seven Habits of Highly Effective People – Steven Covey
Â· Multiple Priorities and Managing Deadlines
Â· Lessons in Leadership – Marist College Teleconference with Jack Welch, Dr. Steven Covey, Tom Peters, Ken Blanchard and Herb Kelleher.
Â· Managerial Techniques for Executive Assistants.
Florida Real Estate License acquired June 2005 – Present
Florida Notary Certification
Property Management Continuing Education Certification –
Jupiter, Tequesta, Hobe Sound Realtors Association
References gladly furnished upon request.
In addition to the above qualifications I have operated a restaurant in New York City, (which was also a nightclub) upstate New York and Florida. In the position as General Manager; I was responsible for the daily operations of the restaurant to include hiring and training of staff, scheduling, inventory, bank deposits, menu planning, security and entertainment. During my restaurant career I performed all duties prior to becoming a manager, as server, bartender, hostess, expediting, line cook training, and floor manager. I have acquired extensive catering experience as well, and held a position as Assistant Catering Director at a successful off premise catering company in New York, as well as the proprietor of a small catering business.