Experienced Technical Professional seeking an opportunity to apply his software, hardware, systems level testing, development, and customer support skills to help your company better serve both its internal and external customers.
Extensive experience testing and troubleshooting hardware, software, and systems
Installation, troubleshooting, maintenance and optimization of software
Technical document writing and editing
Development of test plans and tracking of test results
Experience installing and configuring OSs including Windows, Mac OS X , UNIX and Linux
Network management, and troubleshooting
Ability to build, repair, and upgrade computers
Basic programming language skills with XHTML, C, and C#
SourceCode Technology Holdings, Inc., Redmond, WA. Oct. 2008 – Dec. 2008
Customer Support Consultant
Technical support for workflow applications. Performed usability testing and document review.
Trained to provide technical support to customers building solutions and troubleshooting products which are primarily used with Microsoft’s SharePoint Server.
Performed beta testing for the Blackpoint product, and evaluated the BlackPearl product by designing sample workflows. Reviewed documentation for both products and provided feedback resulting in documentation changes. Training included learning the support team’s business processes and procedures.
Emulex Corporation, Bothell, WA 2003-2008
Sr. Systems Test Technician
Verification of new hardware and software technologies used in Storage Area Networks.
Tested new ASIC and System designs for use in Fiber Channel based Storage Area Networks.
Under guidance of software engineering, designed and wrote C based programs for White box testing of system API.
Assisted Lab manager in the layout, set-up, and management of certain systems used in the testing environment. Helped in specifying configuration requirements for new test servers.
Digital Forest, Bothell, WA 2002 – 2003
Network Administration Assistant/Technical Support
Provided front-line technical support for web hosting, and ISP clients.
Answered technical support calls and emails concerning customer issues regarding Mac, UNIX, and Windows NT/2000 web hosting, co-location, and email management issues.
Performed quality assurance projects for a web hosting and co-location Internet data center. This included documenting and auditing server hardware, software, and connectivity. Reported and rectified discrepancies discovered during audits.
Applied Microsystems Corporation, Redmond, WA 1994 – 2001
Senior Electronics Technician
Tested and repaired networked electronic systems, both new and corporate customer returns using hardware and software diagnostic tools. Resolved network connectivity issues involving these products as well as configuring network parameters for those products.
Principal technician for the release of several new products and technologies. Testing and troubleshooting systems down to component level. Worked with applications such as Frame Maker, and Oracle on UNIX platforms and Word, Excel, and Agile on Windows platforms.
Trained other technicians on the testing and troubleshooting of mature products, improving the versatility of the team.
Recognized as technician dedicated to quality because of quantity of bugs found in systems under test and effectiveness of communications of those findings to management and engineering.
Sundstrand Data Control Group, Redmond, WA 1991 – 1994
Electronics Technician, GWS Division
Serviced and maintained in-flight computer systems used in business aircraft.
Interfaced with engineering to streamline product updates and engineering orders, resulting in timely updates and significant savings to the company in engineering dollars and improved product reliability.
Maintained customer database and directly communicated with customers to ensure customer satisfaction with the repair of their systems.
Received a letter of commendation from the vice president of operations for improving product reliability by taking personal responsibility for the service and repair of an entire flight data management product line.
Sundstrand Data Control Group, Redmond, WA 1982 – 1991
Electronics Technician, Instruments Division
Tested accelerometers, and other sensors used in aviation, oil exploration, and military applicat ons.
Tested electromechanical assemblies, hybrid electronics, and complete systems used in avionics.
Interfaced with both government and customer auditors to ensure product quality and conformance to established standards.
A+ and MCSE 2000 Training, Strategy Computers, Bellevue, WA
Introduction to Fiber Optics, Light Brigade, Kent, WA
Associate of Science, Electronics Technology, North Seattle Community College, Seattle, WA
Associate Member of Institute of Electrical and Electronics Engineers (IEEE)