To work in a challenging environment with opportunity to use my current experience as a multi skilled, multi tasking individual. Responsibilities include problem solving, organizing, strong people skills, and efficiently seeing projects from concept to completion, while insuring customer satisfaction.
Customer Service Supervisor, Team Oil Tools, Tulsa, Ok Jan. 2009 – March 2012
Managing a team to accomplish company goals in a very fast paced and competitive market. Working with every department from engineering to the warehouse to meet our customers needs and requirements. As Team is an ISO company, I am responsible for maintaining all processes and quality aspects of the customer service department. I must complete company set KPI’s for the board of directors on a weekly and monthly basis. Training associates on new and changing products for the market in both domestic and overseas operations. While maintaining a high level of customer satisfaction.
Operations Manager, Silver Creek Tool Service, Fredonia Ks, Aug. 2007 – Jan. 2009
Responsible for day to day operations and preparing for future endeavors. Building and maintaining a customer base was my first priority. Making sure that all the customers needs were met by suppling the correct equipment and proper training of the equipment. Forecasting the needs of the customer base and making sure we had the correct equipment and quantity in the warehouse at all times.
Service Manager, Team Oil Tools, Independence Ks, June 2005 – July 2007
Started in the warehouse setting up the shop and inventory. Worked as a service tech installing equipment in the field as well as making sales calls to increase our customer base. Moved into management and begin working on day to day operations. Scheduling jobs for service tech’s and insuring that we had inventory to meet upcoming jobs in the field.
Area Manager, Elite Wireline, Independence Ks, May 2002 – June 2005
Started as a rigger, while training for operators position of an e-line unit. Was responsible for the proper maintenance and operation of the unit. Moved into management and was responsible for day to day operations as well as the inventory and record keeping of the various explosive devices used in our operations.
Thomasville Senior High, some college and various job related courses
I have excellent people, communication and organizational skills. I thrive in fast paced environments. Computer skills include, using Microsoft word, ex-cel and office on daily basis. I am experienced with Site Line MRP and ERP system and familiar with Auto Cad. I can read and interpret drawings, blueprints and schematics. I provide attention to detail, with pride and a hardworking nature. A very fast learner and a sponge for knowledge. And last but not least…the glass is always half full.
Referrals Available upon request.
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