Scott J. Mills
1409 Grason Crockett Drive Wake Forest, NC 27587
Sales Management Professional
Accomplished, respected, and energetic professional sales manager with over 10 years of consultative sales and product training experience in the automotive industry. Proven record of meeting and exceeding regional goals, high profit, customer and dealership satisfaction, and win-win problem resolution. Management experience in identifying problematic dealership issues which are effectively communicated and resolved with positive results. Professional demeanor and flexible management style epitomized by integrity, fairness and results.
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CitiFinancial Auto (Citigroup) – Raleigh, NC Present
Public Company / Fortune 500 / Employs 300,000
National Account Manager
Promotion from Regional Account Manager to National Account Manager including 6 multinational automotive corporations across 37 states, with annual volume exceeding $220MM.
Ensure strategic communication plan accountability as liaison between internal management team, dealerships sales management team and corporate director of financial services, as well as 6 leading national automotive corporations:
Bill Heard Enterprise Inc. 7 states / 17 dealerships / $83MM volume
Enterprise Car Sales Corporation, 37 states / 171 dealerships / $38MM volume
Hendricks Automotive Group Inc., 10 states / 55 dealerships / $27MM volume
Payless Car Sales Inc., 16 states / 33 dealerships / $17MM volume
Penske Automotive Group, 16 states / 90 dealerships / $30MM volume
Planet Management Inc. 6 states / 25 dealerships / $15MM volume
Facilitate the trusting and respectful relationship using direct communication among the 391 dealership’s 10 Regional Sales Managers and 6 Corporate Financial Service Directors.
Promote the training and sales of all CitiFinancial Auto finance products and services along with several aftermarket products including service contracts and gap.
Create and communicate the monthly production results for each national account that focused upon individual dealership profitability, losses, book to look ratios, outstanding account receivables (titles, aftermarket invoices, payoffs) and program updates.
Perform monthly, quarterly, and annual production review, resulting in recommendations to improve profitability, increased application and booked contract ratio and reduced application expenditures with non-performing dealerships.
Communicate annual results to executive management teams using Microsoft Excel and PowerPoint.
Isuzu Motors Acceptance Corporation – Buena Park, CA 1998 to 2001
Captive manufacturer finance company, 2000 employees, assets over $1B
Regional Financial Services Manager
Acted as liaison between captive finance arm and 55 Isuzu dealerships throughout Southern California marketplace.
Gained 20% sales volume (~$25MM) in territory in one year period, resulting from consistent product sales training, creative sales incentive programs, and competing with the competition program
Trained and implemented entire dealership finance and sales departments with respect to retail and leasing auto programs.
Ensured region scored an average of 95% satisfaction on customer surveys.
VSM Travel Management Inc. – Los Angeles, CA
Privately Owned/Operated, 30 employees, $15MM 1987 to 1997
Regional Vice President, Sales and Marketing
Agency reputed as having strong customer service and satisfaction in providing travel solutions to corporations, including travel policies, management reports, and trip planners.
Aggressively implemented new Internet marketing and sales plans with top executives from Fortune 1000 companies to include the likes of American Funds, Capital group and Northern Trust Bank.
Leader for retail travel promotions with key constituents like American Airlines, United Airlines, Classic Hawaii, Pleasant Hawaii, Royal Cruise Line, Princess Cruise Line, Carnival Cruise Line, Sandals, and Club Med.
Collaborated with regional YMCA and McDonalds, increasing market exposure and promoting tourism.
Created and managed travel management corporation, leveraging business acumen with strength in finance, sales and marketing, strategically guiding it from inception to ~$15MM in travel management sales.
Bachelor’s Degree in Economics
California State University – Long Beach, CA
Banking Rules & Regulations
Member, Culver Academies Alumni Association
Member, Auto Finance Professionals